Medical Staff Services Specialist Part Time

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Assists with customer needs handles resolution of complex problems/issues and notifies management of issue and resolution such as physician onboarding and education (CMEs) as related to scope of department.

• Promotes a positive work environment and contributes to a dynamic teamfocused work unit that actively helps one other to achieve optimal departmental and organizational results.

• Supports medical staff by performing one or more of the following functions:
  Performs medical staff meeting management including logistics scheduling agenda preparation/minutes and followup.
  Manages ER call schedules as applicable.
  Performs credentialing and privileging tasks such as but not limited to temporary/additional privileges dependent allied health.
  Responds to inquiries from other healthcare organizations as needed.
  Performs physician compensation duties as applicable.

• Performs analysis of applications/documents and internal audits on files.

• Performs data analysis and investigates issues within the credentialing database; manages database as necessary.

• Prepares for accreditation reviews and ongoing compliance with regulatory standards.

• Adjusts work schedules to accommodate departmental/organizational needs.

• Uses resources efficiently and does not waste supplies.

• Participates in department and organizational projects and activities.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.

• Three years of experience in the Medical Staff office Credentialing/Privileging and/or administrative function in healthcare

• Three years of experience in wordprocessing and spreadsheet software such as Microsoft Word and Excel and database management.

• N/A

• CPCS Certified Provider Credentialing Specialist (NAMSS) OR
• CPMSM Certified Professional Medical Services Management (NAMSS)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Selfmotivated detailoriented energetic and able to prioritize multiple projects

• Knowledge of accreditation and certification regulations that relate to Medical Staff Services

• Computer literacy including ability to utilize various software programs to complete all job tasks described in job summary. Must be proficient in wordprocessing spreadsheet and presentation software such as Microsoft Word Excel and PowerPoint. Experience with credentialing software preferred

• Knowledge of medical terminology

• Ability to complete work within designated time frames

• Ability to offer suggestions to leadership and colleagues and implement change to enhance efficiency and organization of office operations

• Ability to maintain confidentiality and privacy of practitioner files

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Cypress Hospital scheduled to open in the first quarter of 2025 will be Houston Methodists ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276 and a prime location in the heart of the rapidly growing U.S. 290 corridor the hospital will be equipped with technologically advanced innovations implemented during COVID many of them designed to make patient communication with physicians staff and families the very best and most effective in any health care facility. Even though the hospital wont be fully operational until 2025 we have several services and specialties opening in 2024.