Guest Services | Part-Time | PeoplesBank Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

As a member of the Guest Services Team the Guest Services position will be an essential part of the Guest experience and help build memories that last a this role you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include but not be limited to ushering ticket scanning concourse customer service greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role will pay an hourly rate of $16.00-$17.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

PeoplesBank Arena is Connecticuts premier destination for sports & entertainment. The 15000 seat downtown arena is home to the eleventh-time National Champion UConn Womens Basketball team and the six-time National Champion UConn Mens Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley the Mens & Womens basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHLs Hartford Wolf Pack the primary developmental affiliate of the New York Rangers.

PeoplesBank Arena entertains millions of visitors annually with a variety of concerts family shows ice-skating spectaculars consumer events and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists including Taylor Swift Justin Timberlake Bruce Springsteen Billy Joel Pearl Jam Black Eyed Peas Britney Spears Drake and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

• Arrives for shift on time neatly groomed and in a clean pressed well-maintained uniform
• Greets all guests in a welcoming friendly manner
• Examines each ticket to ensure correct date and event
• Escorts guests to correct seats
• Answers guest questions regarding event and arena e.g. location of concession stands restrooms
• Ensures non-smoking rules are followed
• Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit
• Responds to guest concerns in a respectful and calm manner and contacts Supervisor or Manager as needed
• Maintains a positive outgoing demeanor always adhering to Expectations for Guest Service
• Accurately and thoroughly completes all pertinent reports and documentation

• Prior Guest Services experience required
• Excellent communication skills required with thorough understanding of written and spoken English
• Ability to work a flexible schedule including days nights weekends and holidays
• Ability to work at the arena in Hartford CT and the stadium in East Hartford CT
• Ability to stand for extended periods of time
• Ability to traverse a variety of terrain and floor surfaces including stairs escalators carpet concrete
• Ability to work in heights in darkened area around crowds loud noises and flashing lights
• Ability to remain calm and focused in fast-paced environment and stressful situations
• Ability to work in adverse weather conditions as needed

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.