Nonprofit Coach Measurement and Learning
Nonprofit Coach Measurement and Learning
Posted on :
26-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-04-2025
Job Description
Stand Together is a philanthropic community that helps Americas boldest changemakers tackle the root causes of our countrysbiggest problems from education to the economy broken communities and toxic division among dozens of other pressing issues. We provide our partners with access to resources including funding thought leadership a network of peers and a playbook for applying proven principles to transform lives and society.
In this role you will join the Customer First team within the Stand Together Foundation (STF) one of the organizations in the Stand Together Community. STF partners with topperforming nonprofits and social entrepreneurs to deepen and expand their impact within the communities they serve. To date STF has assessed over 3500 nonprofits selecting 340 through a rigorous process that identifies the most innovative and communitydriven initiatives in the U.S. We refer to these nonprofits as Catalysts.
As a Nonprofit Coach Measurement and Learning (known internally as Customer First Measurement Coach) you will combine strategic coaching instructional design humancentered design expertise and product thinking to support Catalystpartners in continuously improving their programs usingCustomer First Measurementtools frameworks and learnings. You will have the opportunity to work directly with leading nonprofits around the country and play a critical role in transforming social impact measurement and advancing effective and responsive community solutions.
How You Will Contribute
- Coach & Advise Nonprofits: Guide nonprofit leaders and teams in adopting the CFM approach helping them design implement and refine customercentered service design strategies.
- Deliver Training & Resources: Develop and facilitate workshops webinars and tailored learning experiences to help organizations build capabilities around humancentered design product thinking and datainformed decisionmaking.
- Support DataInformed Decision Making: Help nonprofits connect customer first data to other key outcome data ensuring insights drive meaningful change.
- Refine Measurement Tools & Infrastructure: Assist organizations in selecting and implementing survey tools software and databases that align with their measurement needs.
- Contribute to Continuous Improvement: Identify challenges nonprofits face when adapting their services based on customer feedback.
- Align Customer First Measurement with Organizational Vision: Help nonprofit staff and leaders connect CFM practices to Stand Togethers broader vision and principles including thePrincipled Based Management(PBM) approach.
- Enhance Impact Through Customer Insights: Support nonprofits in leveraging customer data to drive program improvements and innovation. Support nonprofits to craft compelling storytelling narratives based on their CFM work that can lead tonew revenue and fundraising opportunities and drive movement for CFM in the social sector.
What You Will Bring
- 3 years of experience coaching consulting or advising nonprofits (a plus if it is in measurement evaluation humancentered design service design and/or datainformed decisionmaking).
- An understanding of survey design feedback mechanisms and qualitative and quantitative approaches to understand customer experience.
- Experience communicating data to nonprofit leaders in a way that is accessible and actionable.
- Instructional design or training experience including creating and delivering engaging learning experiences as well as improving existing designs.
- Experience with product thinking humancentered design principles user experience research and/or service design.
- Enthusiasm to contribute to Stand Togethersvision and principled approachto solving problems and a commitment to stewardingour culture which champions values including transformation and innovation entrepreneurialism humility and respect.
Stand Out Candidates Will Bring
- Experience implementing customercentered measurement approaches in a nonprofit setting.
- Background in organizational change behavioral science or empowermentbased coaching.
- Familiarity with survey platforms and data visualization tools such as PowerBI and Tableau.
What We Offer
- Competitive benefits:Enjoy a 6 401(k) match with immediate vesting flexible time off comprehensive health and dental plans plus wellness and mental health support through Peloton and Talkspace.
- A meaningful career:Join a passionate community of over 1300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
- Commitment to growth:Thrive in a nonhierarchical environment that empowers employees to discover develop and apply their unique talents.
- Competitive compensation:Our approach rewards the value you create through competitive salaries and bonus opportunities allowing you to share in the success you help drive.
Our Values:Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management (PBM) a framework guided by the principles that drive human progress such as dignity openness and bottomup empowerment. PBM empowers our employees to be entrepreneurial to innovate and to continually drive transformation.
We believe diversity fuels creativity broadens knowledge and helps drive success and that is why were proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty dignity respect and sensitivity.
Employment Type
Full-Time
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