Supply Chain Associate
Supply Chain Associate
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Job Description
About AppDirect
Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device as a service. We power millions of subscriptions worldwide for organizations. We do this by our valuesdriven cultureone that enables you to Be Seen Be Yourself and Do Your Best Work.
About You
We are seeking a highly organized and proactive Supply Chain Associate (SCA) to oversee and manage various aspects of our inbound outbound and returns processes. The ideal candidate will play a pivotal role in ensuring smooth operations across multiple geographies and partners ensuring effective communication on time and driving process improvements to enhance overall efficiency and performance.
The role involves managing key daily metrics troubleshooting and resolving exceptions facilitating inventory and shipment tracking and ensuring that all processes meet service level objectives (SLOs). Additionally you will be responsible for managing key tools like Zendesk JIRA Slack and Retool as well as contributing to process improvement and becoming a subject matter expert (SME) in each category.
What youll do and how youll have an impact
- Manage all aspects of daily orders/returns/inventory orders: this includes preparing and sending the information to our 3PL or VAR partners troubleshooting issues and updating internal systems.
- Reconciliation of exceptions: swiftly address any issues working collaboratively with internal and external teams to resolve. Some examples include: monitoring intransit exceptions and taking action to mitigate delivery delays; reporting inbound receiving discrepancies; updating SKUs on returns
- SLO/Metrics management: ensure that all operations adhere to our Service Level Objectives (SLOs). Proactively monitor for areas of risk and raise concerns appropriately.
- Tool management: Utilize Zendesk JIRA Slack and Retool for daily operations.
- Process improvement & documentation: Identify areas for process improvement and ensure all changes are documented and any new functionally or tool requests are surfaced to the broader team and submitted for prioritization.
- Subject Matter Expert (SME): Become the subject matter expert (SME) for your function.
What were looking for
- Bachelors degree in Supply Chain Operations Business or related field (preferred).
- 24 years of experience in operations supply chain management or a related field.
- Strong experience in managing inbound outbound or returns processes.
- Proficiency in Zendesk JIRA Slack and Retool.
- Experience working with 3PL or VAR partners.
- Strong communication skills and the ability to manage crossfunctional communication clearly and with expediency.
- Detailoriented with a focus on process efficiency and problemsolving.
- Ability to manage multiple tasks and meet deadlines.
- Strong analytical and troubleshooting skills.
- Ability to work in a fastpaced evolving environment.
At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice: Experience:
IC
Employment Type
Full Time
Key Skills
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