Consultant Tech-Incident Manager - English
Consultant Tech-Incident Manager - English
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Consultant TechIncident Manager English
In this role we are looking for a 24*7 L0/ L1 Production Support for applications hosted on Microsoft Azure platform
Responsibilities
Event Triaging:Efficiently manage and prioritize incoming events.
SOPBased Runbook Validation:Validate runbooks based on standard operating procedures for each event.
Email Verification:Communicate with the SRE team to verify events via email.
Tech Bridge Initiation:Initiate technical bridges for confirmed failing events and pending incident confirmations.
Incident Engagement:Engage level 2 and above for all other incidents.
US Handshake Call Updates:Obtain updates from US Handshake calls.
Shift Handover Updates:Update shift handover details accurately.
Catchpoint Team Engagement:Engage the Catchpoint team for further investigation if needed.
Noise Reduction Initiatives:Contribute to initiatives aimed at reducing noise.
Runbook Updates:Update runbooks particularly during onboarding.
Catchpoint test script creation and application onboarding
Application Synthetic monitoring and understanding the insights
Qualifications we seek in you!
Minimum Qualifications
Bachelor of Computer Engineering /Master of Computer science
Relevant years of experience in Incident Management
ITIL certification (at the foundation level) is desirable.
Proficient in using Jira Confluence Catchpoint MailChimp and ServiceNow
Familiarity with cloud applications or infrastructure
Ability to learn and adapt and to be proactive
Excellent communication interpersonal and troubleshooting skills
Prior experience on Cloud platforms (Azure AWS)
Good Knowledge of AWS services EC2 Elastic Load Balancing Cloud Formation VPC Cloud Watch Cloud trails etc.
Good to have experience in Linux server management and Kubernetes
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
