Medical Dispatch- Communication Specialist

Are you looking for a job that provides community growth and strives to have a healthy worklife balance Do you like a fastpaced work environment where no two days are exactly the same Are you good with a keyboard and have great multitasking skills Are you a good listener Are you able to be the calm voice in stressful or chaotic situations If you answered yes to these questions a job as a Communications Specialist Non911 dispatcher might be for you! Metro Care Ambulance believes in balance and is driven by family values putting our employees and their familys wellbeing first. Our team is growing fast and we are looking for two additional personnel to fulfill the role as Emergency Medical Dispatcher in our non911 communications center. We want people who are looking to be a part of a growing team who will uphold our core values of Commitment Respect and Integrity.

Why You Should Join Our Team:

We are an agency whose mission is to provide compassion centered care to those in our communities.

Created in 2016 by an EMS Provider here in Colorado Metro Care Ambulance is center focused on familywork balance. As a new agency we have the opportunity to continue our growth based on employee feedback and build a community that fosters a spirit of care not only to our patients but to each other. The healthier we are as providers the better care we can provide to our communities. If you are looking to change course and be a part of a dynamic EMS Family then we would like to talk to you!

Position Summary

The communications officer answers call for assistance from health facilities private residences and hospitals in the Denver Metro and surrounding areas. The dispatcher must use our internal system to help determine the nature of the call to dispatch resources as necessary and in accordance with established procedures. Receive requests for information regarding transports available take payments over the phone for transports print/scan/copy fax as needed and various other tasks in support of the Communications Operations Center. You can spend the day dispatching an ambulance to help someone get to their dialysis appointment or spend your day dispatching ambulances to emergent calls for trips to the emergency room for critical care and everything in between! This is a dynamic role with room for growth!

This is a new position in a developing Emergency Medical Services agency.

This position is part of an inhouse Communications Center that offers a lot of opportunity and room for growth.

Are you interested in helping the company grow and develop in the best way possible

Come be part of the groundwork of developing and maintaining an Emergency Communications Center!

Location: 11111 E Mississippi Ave suite 163. Aurora Co 80012.

Minimum Job Requirements:

• Current shift available: Monday Wednesday 8am8pm or PRN/Part time
• Valid drivers license with clean driving record (Required)
• Maintaining a Driver License for at least 1 year (Required)
• AHA CPR Card (required within 90 days of Employment) *
• 6 Months of experienced training in the medical field.
• High School Diploma or Equivalent (Required)
• At Least 18 years of age (Required)
• Type accurately at a speed necessary for successful job performance. (Required)
• Ability to Read Write and Speak English (Required)
• Perform multiplesimultaneous tasks on demand. (Required)
• Operate a variety of communication equipment (i.e radio consoles telephone and computer systems (required)
• Ability to use a computer smart phone tablet and other smart devices. (Required)
• Submit to Criminal Background Check conducted by CBI (Required)****
• Submit to Drug Test upon hire and randomized drug testing throughout employment (Required)*****

**will consider EntryLevel Communications Position for Person with other qualifying history.

***Certification Offered InHouse

**** We are an Equal Opportunity Employer all interested applicants should apply.

*****Medical Waivers are available for special considerations and prescriptions.

Job Responsibilities:

• Maintain a clean and professional appearance in line with company uniform standards.
• Prompt attendance consistent with scheduled hours.
• Work collaboratively and in a professional manner with all allied health and public safety personnel
• Receive prioritize and evaluate emergent and nonemergent calls for service. (Non911
• Maintaining communication with emergency personnel via radio mobile data terminal phone pager and in person.
• Utilize current Emergency Medical Dispatching (EMD) protocols to provide interim assistance to caller until EMS arrives.
• May be called upon to train new dispatch staff monitor performance provide instruction prepare training evaluations and prepare weekly goals.
• Deliver work product and services with responsiveness courtesy and tact in personal interactions with customers agency employees and staff.

Shift Hours:

• Shifts are 1012 Hour Shifts
• Back End Days (Wednesday Friday Rotating with every other Saturday)
• Back End Nights (WednesdayFriday Rotating with every other Saturday)
• Front End Days (SundayTuesday with rotating every other Saturday)
• Front End Nights (SundayTuesday with rotating every other Saturday)
• Rotating 4 Days on Duty followed by 3 days off duty followed by 3 days on duty and 4 days off duty
• 4 Days on Duty are comprised of 4 days in a row of 10 hour shifts
• 3 Days on Duty are comprised of 3 days in a row of 12 hours shifts.

Pay and Bonus Structure:

• $20 /hour; additional pay for more experience.
• Bonus at threemonth Raise at sixmonth and yearly reviews.
• Overtime (timeandahalf) pay available for >40 hours per week.
• Holiday Pay (timeandahalf) for Federal Holidays.

Benefits

• Health Dental Vision Insurance (FullTime Employees)
• Paid Time Off (Granted as lump sum starting at 36 hours upon hiring for Fulltime Employees)
• Sick Leave (accrued per hours worked from day 1 for all employees.
• Free Continuing Education for Certification Renewals
• Education Reimbursement Programs
• Certification Renewal Reimbursement Programs

Hiring Process:

There are several ways to apply.

• You can use the link below to submit an application directly.
• You can also download an application and Email your application and resume to: with a letter of interest.

Additional Information:

In the event of an emergency/disaster in or near the County all employees may be expected to make every effort to be available to assist to ensure the continued operation of any and all necessary functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of Company Operations during an emergency such employee may receive overtime or other appropriate wage compensation in accordance with existing Policies.

Interviews are conducted at our home office and include typing test and a handson skills test.

Required Experience:

Unclear Seniority