Veterinary Client Services Representative-Manager
Veterinary Client Services Representative-Manager
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-04-2025
Job Description
Description
Position at Thrive Pet Healthcare Specialists Hoffman Estates
Veterinary Client Service RepresentativeManagerThrive Pet Healthcare Specialists
Hoffman Estates IL
Fulltime
**Holiday flexibility and 2 weekend per month availability required**
At Thrive Pet Healthcare Specialists we provide emergency specialty and critical care for dogs and cats in Hoffman Estates and the greater Chicago area. Located on Higgins Road we are conveniently located to support all the pets in Hoffman Estates Chicago and surrounding communities. Our 25000 square foot multispecialty 24/7 emergency facility provides streamlined advanced care services for patients critical and specialty care needs. Designed with an open floor plan and equipped with innovative technology Thrive Pet Healthcare Specialists Hoffman Estates promotes collaboration and bestinclass care.
The Client Services Manager (CSM) is responsible for providing leadership expert guidance supervision oversight and support for the client service team. The CSM is expected to create a culture focused on highquality client care across all interactions regarding client services through the hospitals Core Values. The CSM reports directly to the Hospital Administrator.
**Experience leading a client service team in veterinary medicine is required**
Primary Responsibilities
Veterinary Knowledge
- Maintains and uses an appropriate level of veterinary medical knowledge. Takes advantage of inhouse educational materials and continuing education provided by the hospital.
- Maintains knowledge of the hospitals programs services and protocols.
Employee Relations
- Develops and implements hospital protocols and procedures.
- Provides opportunities for continuing education to client care team.
- Ensures compliance with employee meal and rest break requirements.
- Organizes and executes successful training plans for new employees within the department.
- Ensures a successful and welcoming onboarding process for new hires.
- Manages concerns from the CSR and RC team as needed even on unscheduled days
Management
- Oversees the Client Service Representatives and the Specialty/ER Referral Coordinators
- Consecutively balances CSR duties and Admin duties appropriately
- Prioritizes essential Admin duties to ensure timely completion
- Addresses and documents client and employee concerns.
- Creates content to discuss at meetings and records minutes
- Responsible for interviewing training and progress evaluations for all CSRs and RCs.
- Conducts time keeping duties for the department including payroll and PTO tasks
Client Relations
- Demonstrates and exemplifies warmth courtesy and professionalism in all interactions.
- Drives the client experience through clear client communication and updates in all departments.
- Resolves client issues and ensures followup communication.
- Gives clients handouts and educational materials to clients (Trupanion Care Credit Scratchpay etc)
Personal Conduct
- Adheres to all hospital policies standards and procedures including but not limited to uniforms grooming smoking and personal calls as stated in the Employee Handbook.
- Serves as a representative of the hospital displaying courtesy tact consideration and a positive attitude in all interactions with clients patients and other staff members.
- Demonstrates initiative in everyday duties by seeking other work during down times assisting other employees and filling in for other employees as needed.
- Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.
- Organizes work area and exercises timemanagement skills to maximize personal efficiency.
- Prioritizes tasks and handles multiple tasks in a calm organized manner.
Safety
- Follows OSHA guidelines concerning safety and handling of hazardous materials
Additional Duties
- Attends departmental and staffwide meetings.
- Continuously builds internal and external relationships with the community and Hospital Leadership.
- Responsible for the oversight of accounts receivable daily deposits and reconciliation.
- Additional duties may be assigned as needed.
Thrive Pet Healthcare and is proud to offer industryleading support for our Staff:
- Competitive compensation:DOE
- Health benefits (vision dental and life insurance too)
- 401k w/employer match
- Annual Paid Time Off
- Additional family & furry care support options including veterinary care discounts. Check out our INDUSTRY leading benefits!!
Every Thrive Healthcare member receives:
- Paid Parental Leave 8 weeks fully paid
- Purrental Leave A 3day leave to acclimate a shelteradopted pet into your household
- Pet Perks Discounts for up to five of your pets
- Carrot Womens Health
- Bright Horizons backup childcare elder care personal care
- Advanced career path opportunities
At Thrive Pet Healthcare we celebrate and embrace the uniqueness and diversity of all of our team members pet parents and pets. We strive to create a diverse equitable and inclusive culture where all team members belong and feel empowered.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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