Customer Trust Senior Proposal Manager
Customer Trust Senior Proposal Manager
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Job Description
Who we are:
For over 20 years Global Relay has set the standard in enterprise information archiving with industryleading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a careerbuilding company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.
We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your job:
The Senior Proposal Manager owns and manages all aspects of the RFP/RFI processincluding requirements review strategy scheduling information gathering writing editing and process Senior Proposal Manager is an excellent writer strategic thinker and project manager with initiative creativity and good judgement.
Your responsibilities:
- Lead and manage responses to RFPs RFIs and other requests for information.
- Analyze customer requirements and work with sales to develop a strategy and win themes for each proposal.
- Produce compliant persuasive and accurate proposals to win large and strategic accounts.
- Write edit and proof technical and persuasive proposal content.
- Work with subject matter experts and executives to research write and factcheck content.
- Write and manage content for a proposal knowledge base.
- Champion proposal best practices.
- Review proposal processes and tools and implement improvements based on industry best practices.
- Help triage and track customer requests and support cases assigned to the Customer Trust team.
- Assist with additional marketing and sales support activities as required.
- Work some evenings and weekends if required to meet deadlines.
About you:
- Bachelors degree with a major in English Journalism Communications or other related discipline.
- At least 8 years of proposal development experience including at least 4 years of experience as a proposal manager.
- Work experience at a cloud tech company SaaS preferred.
- Knowledge of proposal best practices APMP certification preferred.
- Independent worker who can manage multiple projects without supervision.
- Exceptional writing editing and proofreading skills.
- Comfortable with both technical and persuasive writing.
- Excellent verbal and written communication skills.
- Ability to translate complex technical topics into polished and concise writing appropriate to the intended audience.
- Ability to work with and influence all levels of staffincluding executives and technical expertswithout direct authority.
- Comfortable in a fastpaced environment with tight deadlines and competing priorities.
- Ability to independently research and understand unfamiliar technical concepts.
- Willingness to work irregular hours to meet deadlines.
- Close attention to detail quality and accuracy.
- Strong judgement and ability to analyze and handle complex situations.
- Even tempered and calm under pressure.
- Ability to develop and maintain a broad knowledge of Global Relay technology services operations and business strategy.
- Flexibility to take on new assignments and responsibilities as needed.
What you can expect:
At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.
Global Relay is an equalopportunity employer committed to diversity equity and inclusion.
We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important and we encourage that in our work culture. Whether its flexibility around work hours workstyle or lifestyle we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business culture and community involvement visit .
Required Experience:
Manager
Employment Type
Full Time
