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The Technical Program Manager is responsible for engaging with stakeholders across the organization to ensure all product needs be they customer technical editorial or regulatory are understood organized and defined well enough to agree on the most valuable work. The role is responsible for managing demand from all sources including intake for projects and other sources such as customer service and production operations. The TPM is responsible for assuring clear actionable metrics to inform technical and business stakeholders including information about product delivery team capacity prioritization bugs and other operational areas.
To support teams delivering work the TPM is skilled in numerous practices for meeting and process facilitation. These skills may include Scrum Kanban Agile Software Development and Project Management. Critically they can also distinguish between when handson management is required and when an independent team can handle it. While the TPM will not drive every activity they are responsible for ensuring that the projects they support are realizing the outcomes agreed upon and raising awareness when they are not.
Bringing a background in agile lean or other process improvement methodologies the TPM is also a coach responsible for partnering with product and engineering to improve the quality and flow of work in their area.
The TPM is part of the Agile Program Management Office a department responsible for the overall product development process within Clinical Effectiveness. They will play a key role in establishing and creating best practices standards procedures and metrics for assessing strategic programs progress. They will also play a role in promoting the TPMO vision and values.
Essential Duties and Responsibilities
Job Qualifications
Required Experience:
Manager
Full-Time