Security Operations Centre Operator
Security Operations Centre Operator
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The Jewish Security Network (JSN) of Greater Toronto seeks to hire qualified and dedicated staff to run the Security Operations Centre (SOC). The successful candidates will play a vital role in ensuring the safety and protection of the Toronto Jewish community by supporting the operations of the 24/7 command centre working within a dynamic team of support staff.
Reporting to the Manager Security Operations Centre SOC Operators will serve as the first point of contact for all incoming calls for support and field intelligence reports. Through monitoring a wide array of digital assets via centralized software and phone hotlines SOC Operators will synthesize large amounts of critical information quickly coordinate routine and emergency incident communications and create comprehensive records of securityrelated incidents.
Responsibilities:
- Operate the SOC on a shiftbasis using sophisticated technology and supporting assets
- Manage incidents as they arise manage appropriate responses and conduct detailed record keeping
- Provide direct support to Jewish institutions agencies and/or personnel during emergencies
- Tend to crises using a set of predetermined protocols working as part of the SOC and the larger JSN team
- Coordinate with other internal and external security assets as needed
- Attend regular meetings and trainings and assist with peertopeer training sessions
- Regularly conduct drills of the system manage technical troubleshooting and any other maintenance activities as assigned
- Assist JSN with event security as needed
We are seeking someone who possesses the following skillset:
- Strong interpersonal skills and customerservice experience
- Clear operational mindset with the ability to manage stress well and work efficiently under immense pressure required
- Strong problemsolving skills and detail orientated
- Strong experience working with software and large technological assets including as a backend user
- Exceptional computer skills including the ability to type >50 words per minute in English
- Fluent English speaker reader and writer required. Proficiency in Hebrew considered an asset
- Strong working knowledge of Torontos Jewish community and its institutions considered a major asset
- Familiarity with situational awareness and other security strengths considered an asset
- Geopolitical awareness knowledge of relevant global events and cultural sensitivity is required
- A graduate of a Bachelors Degree program or college equivalent considered a major asset
- Availability to work regular shifts as assigned including on weekends Jewish holidays and evenings/overnight is required
- Familiarity with Microsoft Suite considered an asset
How To Apply
This fulltime onsite position will pay a competitive salary. Successful applicants will be required to pass a police background check and must be permitted to work in Canada.
To apply for this position please send your cover letter and resume to . Additionally please fill out this form: applications submitted with cover letters resumes and a completed application form will be considered. Our sincere appreciation to all those expressing interest in this position however only those applicants invited for an interview will be contacted. No recruiters please.
JSN is an equal opportunity employer and is committed to creating an accessible and inclusive organization. We adhere to barrierfree and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Codeprotected accommodation through any stage of the recruitment process please notify us and we will work with you to meet your needs.
Employment Type
Full-Time
