Client Service Account Manager
Client Service Account Manager
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$ 64600 - 87500
1 Vacancy
Job Description
Do you have a passion for client service in everything you do You have found the right team!
As an Operations Specialist US JPMC within the Trade and Working Capital Client Service Group you will be responsible for managing and facilitating the unique and complex service needs of our Global Trades client base. You will use your communication and relationship management skills to ensure an exceptional level of client satisfaction. You will be the primary point of service contact for each client within your assigned portfolio servicing Letter of Credit requests researching and resolving customer inquiries reviewing account documentation and managing internal project initiatives. Over time you will be expected to identify products and services that may benefit clients and improve overall relationship profitability.
Job responsibilities:
- Negotiate new or existingtransactions with clients external legal advisors banking and credit teams supporting Standby Letter of Credit Transactions
- Work independently and act as escalation point for complex issues to structure and resolve customer requests.
- Manage dedicated Standby Letter of Credit client portfolio having frequent interactions with internal/external clients working with various areas of the bank for client resolution
- Ensure timely followup with clients and be accountable for client satisfaction
- Provide guidance and training to team members based on knowledge of Trade products and services focusing on Standby Letters of Credit
- Serve as a liaison between the Relationship team Operations Treasury Management Sales and Implementations to provide the best service to the client your department and the firm
- Structure and negotiate Standby LC text proficiently in accordance with procedures while mitigating risk to the bank and client.
- Prioritize daily workload to maximize productivity utilizing time management and organizational skills
- Create and maintain new and existing policies procedures and practices
- Project a confident and professional presence to our clients other bank departments and the community
Required qualifications capabilities and skills:
- 5 years experience in Trade Finance / Letters of Credit
- Robust background working as advisor negotiating and structuring agreements supporting Letters of Credit
- College degree or equivalent work experience
- Strong focus on client satisfaction and building excellent relationships with customers
- Excellent communication skills with strong organizational and multitasking abilities
- Comfortable working within tight deadlines
Required Experience:
Manager
Employment Type
Full-Time
