Technical Writer
Technical Writer
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Job Description
About Us
At Kalderos we are building unifying technologies that bring transparency trust and equity to the entire healthcare community with a focus on pharmaceutical pricing. Our success is measured when we can empower all of healthcare to focus more on improving the health of people.
That success is driven by Kalderos greatest asset our people. Our team thrives on the problems that we solve is driven to innovate and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.
Thats where you come in!
What Youll Do:
As a Technical Writer youll play a critical role in developing and maintaining product documentation user guides API docs and internal knowledge bases. Youll work closely with Product Managers Engineers UX Designers and Customer Support teams to ensure our usersboth technical and nontechnicalhave the information they need to successfully engage with our platform. Across all roles we look for future team members who will live our values of being BOLD (Bias to Action One Team Lead by Example Dumpster Diving Data Mavens).
- Create and maintain comprehensive product documentation including user manuals release notes knowledge base articles API reference guides and system overviews.
- Translate complex technical concepts into clear concise and userfriendly content.
- Build instructional materials to help customers interpret complex analytics.
- Collaborate with crossfunctional teams to gather technical information and validate documentation accuracy.
- Ensure documentation aligns with regulatory and compliance standards relevant to healthcare (e.g. HIPAA HITRUST).
- Develop and maintain documentation templates standards and style guides.
- Continuously review and improve documentation based on customer feedback and usage analytics.
What Youll Bring:
- Bachelors degree in Technical Writing English Communications Journalism Computer Science Information Systems or a related field.
- 5 years of experience in technical writing with a strong focus on healthcare or health IT products.
- Demonstrated experience communicating complex technical topics and quantitative data analytics to a business audience.
- Proven experience working in a SaaS environment and collaborating with product and engineering to ensure product documentation is updated as part of the standard release process. .
- Excellent writing editing and communication skills with strong attention to detail.
- Experience documenting APIs integrations analytics workflows and software features.
- Experience documenting AI / machine learning and data science features and outcomes.
- Solid understanding of healthcare terminology workflows and regulatory requirements.
- Ability to manage multiple projects simultaneously and work independently in a fastpaced environment.
- Strong understanding of documentation tools such as Confluence MadCap Flare Git Markdown or similar with experience incorporating these tools into development processes..
Set Yourself Apart:
- Familiarity with EHR/EMR systems claims processing or healthcare data interoperability (e.g. HL7 FHIR).
- Experience with agile development processes.
- Background in UX writing or instructional design.
- Experience working with data products
Expected Salary Range: $75000 $90000 base bonus
This is a hybrid role based out of Boston MA or Chicago IL.
Highlighted Company Perks and Benefits
- Medical Dental and Vision benefits
- 401k with company match
- Flexible PTO with a 10 day minimum
- Opportunity for growth
- Mobile & Wifi Reimbursement
- Commuter Reimbursement
- Donation matching for charitable contributions
- Travel reimbursement for healthcare services not available near your home
- New employee home office setup reimbursement
What Its Like Working Here
- We thrive on collaboration because we believe that we can only put our best work into the world when we work together to solve problems.
- We empower each other and believe in ensuring all voices are heard.
- We know the importance of feedback in individual and organizational growth and development which is why weve embedded it into our practice and culture.
- Were curious and go deep. Our slack channels are filled throughout the day with insightful articles discussions around our industry healthcare and anything else that interests our team!
Kalderos is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race color religion sex national origin sexual orientation age citizenship marital status disability or veteran status.
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Kalderos participates in EVerify.
Employment Type
Full Time
