Guest Services Receptionist
Guest Services Receptionist
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Job Description
We are looking for a front desk associate/night auditor who is receptive enjoys being part of a team and working together to provide a consistent high standard of customer service. Our Front Desk Associates will learn and be responsible for all matters relating to the front desk as directed by the Lodging Director and management team. Our ideal candidate is very selfdriven and accountable. Must have the ability to work days evenings weekends holidays and be on call when necessary. This position is considered an entry level position and there is opportunity for growth for proven employees. Schedule will typically be 4pmMidnight.
Basic Responsibilities of this position include:
Assist guests to make modify cancel reservations as needed.
Offer opportunity for guests to experience all services and amenities available at the resort in a professional enthusiastic way that encourages upselling and additional revenue.
Communicate clearly over the phone or at the counter to guests employees and other visitors of the resort.
Fill out paperwork correctly/accurately with attention to detail.
Communicate effectively and efficiently with other managers in different departments
Perform all the duties of the front desk/check and count all monies and complete night audit
Ability to multitask and prioritize rationally and with purpose.
Take corrective action if an issue has been brought to your attention
Respond to guest requests and concerns promptly and attending to guest needs with courtesy.
Always displays a professional image through appearance and dress.
Other duties as assigned.
Qualifications and Education Requirements
1. A high school education or equivalent experience with one to two years of employment related experience preferred.
2. Working knowledge of hotel/motel front desk is expected
- Effectively communicate effectively with staff management and guests.
- Ability to operate a twoway radio general office equipment including a computer is expected.
- This position requires continuous movement and standing and the ability to lift up to 25 pounds and push or pull up to 35 pounds.
- Hospitality experience a plus.
- Bilingual a plus.
Preferred Skills
1. Proven track record of dependability and punctuality.
- Attention to detail and good organization skills are preferred.
- Efficient time management skills are necessary.
- Ability to work alone or with others.
- Ability to articulate and present oneself in a positive and professional manner.
- Maintain a safe clean sanitary workplace and their personal behavior and job performance to support.
- All areas of operations pertaining guest services are Guests Ready and maintained to a high standard of presentation.
- Excellent customer service skills.
- Exceptional organizational leadership problemsolving and communication skills.
- Must be a team player
Additional Notes
Employee housing is available to employees or potential employees who qualify. To inquire about or apply for employee housing please reach out to the AGM.
Additional Employee Benefit will be provided at interview.
Employment Type
Full-Time
