Sales Application Support

Job Overview: We are seeking a proactive Sales Application Supportin the SaaS healthcare market to drive sales velocity and increase win rates by providing expert technical support to sales teams and customers with a strong focus on onsite engagement. to join our team. You will play a key role in enabling the sales teams to close deals faster. This position is ideal for someone who is passionate about healthcare technology and can directly influence the sales process through technical expertise and strategic onsite support.

Key Responsibilities:

1. Onsite Customer Engagement to Increase Win Rates & Sales Velocity:
   • Travel to customer sites as needed to provide handson support during the sales process during any sales phase. These visits will help build stronger relationships address technical challenges and ensure the Censis values solution is properly articulated to prospective and upsell/cross sell customers to increase sales velocity and win rates.
   • Lead technical product demonstrations troubleshoot issues in realtime and offer tailored solutions that align with the customers needs accelerating the decisionmaking process and reducing the sales cycle.
   • Collaborate closely with sales teams during onsite visits to ensure customer objections are addressed quickly and that sales teams can close deals faster by having a trusted technical expert present.
2. Sales Enablement & Support:
   • Provide ongoing technical training and support to sales teams ensuring they are equipped with the necessary knowledge and tools to effectively sell the product.
   • Work closely with sales leadership to identify opportunities to streamline the sales cycle and help the team prioritize customer pain points that can be addressed during onsite engagements.
   • Assist in developing sales strategies and value propositions that resonate with customers specific healthcare needs driving higher win rates and ensuring more efficient sales processes.
3. Customer Relationship Management:
   • Establish strong trusting relationships with key customer stakeholders during onsite visits to help understand their challenges and ensure they get maximum value from the Censis SaaS product solutions.
   • Use insights from customer interactions and product expertise to identify additional product needs and crosssell opportunities that increase ASP all while fostering longterm customer satisfaction and success.
   • Provide remote and onsite objection resolution ensuring any product issues are resolved swiftly minimizing delays in the sales process and maintaining customer confidence.
4. Drive Sales Performance and ASP Growth:
   • Collaborate with sales teams and leadership to create and implement strategies that boost Average Selling Price (ASP) leveraging your expertise to identify opportunities for more comprehensive or highervalue solutions.
   • Offer strategic guidance during onsite meetings that is aligned with customer needs encouraging highervalue purchases and faster deal closures.
   • Assist sales teams with technical presentations and product demos ensuring that customers are fully informed of all features and capabilities helping to secure deals faster.
5. Training & Knowledge Sharing:
   • Develop and deliver product training for internal teams ensuring that everyone has uptodate knowledge of the products capabilities particularly when supporting complex onsite scenarios.
   • Facilitate training sessions both remotely and onsite to ensure sales teams feel empowered and confident using the product leading to faster adoption and quicker deal cycles.
   • Maintain a knowledge base of common customer issues and best practices enabling the sales and customer support teams to resolve problems swiftly and consistently.
6. Continuous Improvement:
   • Gather feedback from customers and sales teams during onsite engagements to continuously improve the sales process product and customer experience.
   • Work with the product management team to relay customer feedback from onsite visits helping to shape future product enhancements that better meet market needs.
   • Identify recurring challenges or bottlenecks in the sales cycle and collaborate with internal teams to streamline processes ensuring that both sales teams and customers can operate more efficiently.