IT Technician - NYC Ferry
IT Technician - NYC Ferry
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Salary: $22/hour.
Hornblower is seeking an IT Technician for our NYC Ferry operation in Brooklyn.
About You:
This person will be adaptable dynamic and embody Hornblowers RESPECT Service System.
About the Opportunity:
Candidates will be responsible for providing technical support at NYC Ferrys offices in Brooklyn Navy Yard to clients and the business. The IT Technician will assist with maintenance installation and troubleshooting all IT equipment on land and vessels including maintaining ticket vending machines. They will install configure and repair hardware applications migrations security updates and the like. The ideal candidate will have strong customer service and time management skills in addition to IT and networking skills.
Essential Duties & Responsibilities:
Make service calls to maintain and repair ticket vending machines
Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills coins or paper tickets
Clean and provide preventive maintenance to parts
Maintain records of machine maintenance and repair
Replace malfunctioning parts such printers bill acceptors coin dispensers screens credit card readers etc.
Replace defective mechanical and electrical parts using hand tools soldering irons and diagrams
Order parts needed for machine repairs
Disassemble and assemble machines according to specifications and using hand and power tools
Performing timely recognition isolation resolution and followup of submitted help desk tickets
Installing configuring and troubleshooting desktop hardware and peripherals as well as network cameras and audio equipment on boats and offices
Installing configuring and troubleshooting Windows 10 and 11 and desktop applications
Installing configuring and repairing desktop and network printers
Assisting with securityrelated updates or patches
Creating and updating help desk documents
Land and Vessel maintenance on IT equipment
Troubleshooting devices on all equipment in operation
Assist with Installing cabling equipment and other required devices
Assist with computer/network configuration deployments and migrations
Performing other duties as assigned
Requirements & Qualifications:
1 3 Years experience.
Knowledge of using a multimeter to test for proper electrical voltage.
Basic knowledge of Office 365 suite.
Basic IT and networking skills preferred.
Ability to prioritize schedule coordinate and manage a variety of activities and projects
Strong customer service orientation is a must. Candidates must be comfortable interacting with end users both over the phone and in person.
Strong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.
Ability to quickly learn new systems and software applications.
About Us:
Hornblowers passion is to provide amazing experiences on land and water. Our 40year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you.
The RESPECT Service System embodies Hornblowers mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Companyis proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race color religion national origin sex age sexual orientation gender identity or expression mental or physical disability status as a protected veteran or other characteristics prohibited by applicable law.
Additionally we encourage all qualified applicants including those with past arrest or conviction records to Companyparticipates in the EVerify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
Required Experience:
IC
Employment Type
Full-Time
