Premium Billing Specialist
Premium Billing Specialist
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Job Description
Who are we
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers propertyandcasualty insurance needs in the Midwestern Northwestern and Southwestern United States. Known as The Relationship Company we define success as a measure of the relationships weve built over time. In everything that we do we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. Thats the power of nice. At Western National nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you
Western National is seeking a Premium Billing Specialist to join our team! Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.
The individual in this role will be responsible for applying all customer payments and be directly involved with the daily reconciliation of all payments received. This role is an integral part of Western Nationals daytoday operations and this individual will collaborate with other teams throughout the business. The ideal candidate must demonstrate adaptability to a constantly changing environment enjoy working on a team and be willing to learn and take on new challenges.
What are the responsibilities and opportunities of this role
- Processes payments received from policyholders and agents.
- Researches and corrects payment application errors.
- Conducts daily reconciliation of account receivable receipts with bank deposits for various payment types.
- Maintains unclaimed property records to ensure compliance with various state requirements.
- Documents procedures and assists in training.
- Manages collection process to ensure timely collection of outstanding balances.
- Performs duties and activities covered by specific instructions standard practices and established procedures that generally require some interpretation.
- Gathers input and makes recommendations to solve problems of moderate complexity.
- Deals with moderately complex problems that must be broken down into manageable pieces.
- Sees relationships between problem components and prioritizes them.
- Utilizes available resources to find solutions.
- Consistently acts according to our customer experience standards including responding quickly maintaining a positive attitude building rapport demonstrating empathy managing the customers expectations using the proper communication channel for the situation and taking ownership to ensure the customers issue is resolved.
- Performs special projects and other duties as assigned.
What are the musthave qualifications for a candidate
- Demonstrated understanding of accounts receivable process.
- Ability to handle multiple priorities.
- Accurate and strong attention to detail.
- Ability to work effectively with staff from all levels in the organization.
- Good organizational time management and prioritization skills.
- Ability to meet deadlines and maintain confidentiality.
- Good verbal written and interpersonal communication skills.
- Ability to use good judgment and be flexible.
- Ability to work independently.
- High school diploma or equivalent is requested; twoyear degree in related field or experience in lieu of degree is accepted.
- Proficient use of various core systems office and computer equipment and software packages.
What will our ideal candidate have
- Previous experience working in a billing department.
- Prior customer service experience.
- At least one year of propertyandcasualty experience.
Compensation overview
The full hiring range for this role is $20.30 $26.84 per hour. However the base pay offered may vary depending on the jobrelated knowledge skills credentials and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.
Culture and Total Rewards
Western National has long been known as The Relationship Company and caring for our employees is part of that relationship commitment. We value connectiveness empowerment and accountability and we believe that our employees are our biggest asset.
Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal) Western National has earned accolades yearoveryear as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition the Group is consistently recognized as a Wards 50 propertyandcasualty insurance company for its outstanding financial results.
Western National offers fulltime employees a significant Total Rewards Package including:
- Medical insurance plan options and other standard employee benefits including dental insurance vision benefits life insurance disability insurance and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100 matching on the first 6 of their contributions)
- Wellbeing Program including onsite fitness studio
- Paid Time Off including holiday vacation and volunteer
- 100 companypaid tuition reimbursement for approved jobrelevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
Western National believes in supporting balance between work and life by providing a flexible work environment which includes a variety of hybrid and remote work arrangements designed to balance individual job department and company needs.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
