Senior Systems Support Engineer

Were looking for a technical and resourceful Systems IT Support Specialist to provide exceptional daytoday support to a global team of editors and creatives. Youll be the goto person for troubleshooting issues related to the Adobe Creative Suite Mac operating systems Google Workspace and workflow tools like and 1Password. Your mission To keep our teams up and runningno matter where in the world they are.

What youll do:

• Provide first and secondlevel IT support to international users primarily focused on video editors and graphic designers using Adobe Creative Suite (Premiere After Effects Photoshop etc..
• Troubleshoot macOS issues including performance compatibility networking and peripheral support.
• Troubleshoot Windows issues with Adobe Creative Cloud and LucidLink.
• Assist users with Google Workspace (Gmail Drive Docs Meet etc. and help maintain best practices across tools.
• Support project management workflows by assisting with issues and user onboarding.
• Provide user support and access management for 1Password including vault setup permissions and secure sharing practices.
• Manage tickets track recurring issues and document resolutions for continuous improvement.
• Coordinate with the broader IT team on provisioning accounts software installations and access rights.
• Ensure proper backups version control and storage solutions are in place for creative workflows.

What were looking for:

• 5 years experience in IT support ideally in a creative or media environment.
• Experience with Python and other modern scripting language(s)
• Strong knowledge of Adobe Creative Suite tools and how editors use them in production environments.
• Solid understanding of macOS and Apple hardware troubleshooting.
• Experience with Google Workspace administration and support.
• Experience with Microsoft Windows.
• Familiarity with or other project management/collaboration tools.
• Experience with 1Password or similar password management tools including account management and restoration.
• Excellent communication and problemsolving skills; comfortable supporting users in multiple time zones.
• Bonus: Familiarity with remote desktop tools file management systems like LucidLink or Iconik or experience working in a postproduction workflow experience with setting up and managing MDM solutions.

Nice to Have:

• AI and automation experience
• Snowflake and database support
• Familiarity with cloud platforms like AWS GCP or Azure.

Why TubeScience

• Impact: This is our founding (first) Senior Data Engineer who will get the chance to drive and lead product process and team growth. Youll be at the forefront of improving our data infrastructure directly influencing how we collect manage and utilize ad performance data.
• Growth: Opportunity to work and implement cuttingedge tools and technologies in a rapidly growing and evolving team and data landscape.
• Culture: Work in a dynamic collaborative and supportive environment where your ideas and growth are valued encouraged and expected.

Were all about impact innovation and results. Here youll work in a collaborative environment where your ideas are valued your data skills shine and your drive makes waves in the digital advertising world.

Ready to join the team Lets build something incredible together.