Partner Care - Technical Support Specialist
Partner Care - Technical Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About GetYourGuide
our careers website to learn more.
Team mission
The Connectivity Team ensures seamless access to remarkable travel experiences by establishing direct connections with top suppliers. GetYourGuides mission is to unlock unforgettable journeys by connecting travelers with diverse activities globally. Guided by values of customer focus passion collaboration integrity and innovation the company enhances travel through tailored and ethical practices creating memorable experiences for all.
You will:
- Act as the first point of contact for supplier partner and internal team inquiries regarding API and Connectivity.
- Rapidly resolve or escalate connectivity problems to guarantee a seamless customer experience.
- Work collaboratively with crossfunctional teams and prioritize resolving connectivity issues with a strong focus on customer satisfaction.
- Monitor troubleshoot and support existing API connections and support the onboarding and certification process for new partners.
- Proactively identify and implement process improvements to boost efficiency.
Who you are
- You possess experience with Zendesk Jira or similar software platforms.
- You have a strong affinity for technology and a solid understanding of APIs.
- You are proficient in data formats such as JSON and XML and are familiar with tools like Postman or Kibana.
- You demonstrate flexibility are committed to lifelong learning and are motivated to take ownership of your responsibilities.
- You excel in communication and have a proven ability to build effective working relationships.
- You adopt a solutionoriented mindset transforming challenges into opportunities.
- You are analytical and leverage data to make informed decisions.
- Excellent written and verbal communication skills in English
How we set you up for success:
- Invest in your development with an annual personal growth budget
- Enjoy flexibility with a hybrid workfromhome and telecommuting policy
- Save on transportation costs with discounted public transportation tickets
- Support your loved ones with generous maternity and paternity leave policies
And more...
We look forward to hearing from you
Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at you have any further questions please do not hesitate to contact us via .
We are an equalopportunity employer
Our commitment is that every qualified person will be evaluated according to skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with the application.
Important notice: Protect yourself from recruitment scams
We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity report it to . Stay vigilant and protect yourself from recruitment scams.
#LIHybrid
Required Experience:
Unclear Seniority
Employment Type
Full Time
