Take Over- Sales TO Closer - Capital Vacations Springfield
Take Over- Sales TO Closer - Capital Vacations Springfield
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Job Description
Job Title: Take Over Sales (TO) Closer Contact Center
Location: Springfield
Job Type: FullTime
Salary: Competitive Benefits
About Us:
We are a dynamic and fastpaced contact center dedicated to delivering exceptional customer service. We are seeking a highly motivated Take Over (TO) Closer to join our team and help us provide the best experience for our clients.
Job Overview:
As a TO Closer you will be responsible for closing deals for other team members handling objections linefeeding and working the close of the call to a completed sale. You will be responsible for taking escalations and followup to resolve complex issues.
Your main goal is to ensure the success of your team by closing deals they cannot close on their own.
Key Responsibilities:
- Handle escalated customer inquiries and concerns with professionalism and empathy.
- Take ownership of cases ensuring timely resolution and providing a seamless transition from the initial agent to yourself.
- Communicate clearly and effectively with customers to address issues or complaints and achieve a satisfactory resolution.
- Collaborate with team members and other departments to resolve issues that require crossfunctional support.
- Maintain accurate and detailed case notes in the customer management system.
- Meet and exceed performance goals related to quality customer satisfaction and resolution time.
- Provide coaching and support to junior agents as needed.
Qualifications:
Proven experience as a Closer on a Sales Floor
- Strong problemsolving skills and the ability to think critically in highpressure situations.
- Excellent verbal and written communication skills.
- Ability to handle escalations and deescalate tense situations with empathy and professionalism.
- Ability to work independently while also being a team player.
- Comfortable working with various customer management systems and tools.
Required Qualifications:
Previous experience in a Take Over or Closer role is a must.
Strong attention to detail and organizational skills.
What We Offer:
- Competitive salary with performancebased incentives.
- Opportunities for career growth and advancement within the company.
- A supportive and collaborative work environment.
- Comprehensive benefits package (healthcare retirement plans paid time off etc..
If youre passionate about sales and closing and enjoy helping others succeed we want to hear from you! Apply today and join our team of dedicated professionals who are committed to delivering outstanding customer experiences.
How to Apply:
Please submit your resume and cover letter.
We look forward to seeing how you can make a difference at Capital Vacations!
Employment Type
Full Time
