Digital Support Specialist
Digital Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary of Job:
As the Digital Support Specialist your focus will be on the implementation of the mobile app product as well the facilitation of the onboarding process and postonboarding process. This role requires working closely with both customers and internal teams for product delivery while taking point as primary escalation position will be based out of our HQ in Austin TX and is a hybrid position.
Description of Job Duties:
- Upload materials and update pharmacy customer websites with app information.
- Develop and refine visual branding assets (e.g. icons logos promotional graphics) to ensure a polished professional and consistent brand identity for clients.
- Communicate with customers via phone email and zoom call to move through onboarding roadblocks.
- Work with Google & Apple support to move through technical roadblocks on behalf of the customer where appropriate including both submissions and resubmissions.
- Ensure app metadata descriptions screenshots and compliance requirements are properly submitted for app store approvals.
- Facilitate the app appeals process being the bridge between departments and the customer.
- Maintain documentation and checklists to support accurate and timely app store submissions.
- Developer account maintenance: monitoring account status overseeing apple developer invitations actioning on outstanding agreements and other administrative tasks.
Required Education Knowledge and Special Skills:
- High school diploma or equivalent
- 2 years of customer support or related experience
- At least 1 year of prior experience working with customers via phone video conference and email
- Demonstrated experience and working proficiency in visual design tools including Photoshop GIMP Photoshop Illustrator FIGMA or equivalent tools
Preferred Knowledge and Experience:
- Prior experience in the Pharmacy Industry
- Excellent verbal and written communication skills
- Comfortable learning new tools and being creative to solve problems
- Strong organizational skills including attention to detail and multitasking
- Curiosity to learn about our products clients and industry
- Experience with Salesforce
- Experience with Wordpress Spacecrafted or other templatebased website builders
Other Information About This Job:
This job will be based out of our HQ in Austin and is a hybrid position requiring at least two days a week in office.Required Experience:
Junior IC
Employment Type
Full-Time
