Customer Experience Specialist Mandarin Speaker
Customer Experience Specialist Mandarin Speaker
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Who we are
Were a leading global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands the worlds largest companies the major cloud providers entire country financial systems entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust an abstract idea to work. Thats digital trust for the real world.
Job summary
We are in the market for Customer Experience Specialist (Mandarin Speaker) to join our team. As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels execute DigiCerts validation process according to internal documentation and analyze validation testdata to determine whether systems or processes have met validation criteria.
What you will do
- Review incoming application forms validate and submit to DigiCerts technical department
- Engage with external customers and internal stakeholders via phone live chat video calls and email
- Research customer organizations and verify contact details online
- Identify document and alert managers of customercall trends
- Execute DigiCerts validation process according to our internal documentation
- Analyze validation testdata to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create populate or maintain databases for tracking validation activities test results or validated systems
- Process incoming and outgoing mail
What you will have
- Fluent in Mandarin (written and verbal) and professional working proficiency in English (essential)
- 1 years experience in a customer service or similar role
- Tertiary qualification (advantageous)
- Proven trackrecord in evaluating and mitigating risk
- Detailorientation aptitude to learn high level of selfmotivation high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
- Tool experience: Microsoft Office and other software applications
Benefits
- Provident Fund
- Medical Aid Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical
#LIFP1
PRESENT
PRESENT
Required Experience:
Unclear Seniority
Employment Type
Full Time
