Scheduling Assistant - Site Inspection Team
Scheduling Assistant - Site Inspection Team
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Job Description
Mad City Windows & Baths a Renuity Company
Scheduling Assistant
Mad City Windows & Baths a proud company of the Renuity family where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America we are on a mission to revolutionize home improvementmaking it faster easier and stressfree. We are helping homeowners create spaces they love without the hassle. With expert teams across 36 states and growing theres likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And were just getting started!
As a Scheduling Assistant on our Site Inspection team you will assist our customers by providing awardwinning service and coordinating with our technicians to measure and inspect their homes prior to installation. Our call center team works with customers in all of our established markets giving you the opportunity to work with homeowners just down the street or across the country!
What We Offer
Competitive hourly paycommensurate with experience and skills
Spacious newlyexpanded call center space! Get away from the drop ceilings and cramped work space!
Advancement opportunities available as our Call Center continues to grow
About the Role
In this position you will:
Scheduling measure/inspection appointments with customers prior to product install date
Managing inbound and outbound calls in a fastpaced call center environment
Coordinate many different calendars to best utilize technicians availability
Operate within our internal CRM to track appointments and monitor status
Key Qualifications
Evening and weekend availability
The scheduled shifts will be 2pm 10pm MondayThursday and 12p8pm on Saturdays
Prior scheduling or dispatch experience preferred
Prior customer service experience required
Strongand clear communication skills
Exceptional organization skills with attention to detail
Consistent and reliable performance
Ability to multitask and prioritize
Proficient knowledge of general technology and computer applications
Benefits & Perks
Comprehensive medical dental life and disability insurance tailored to you and your familys needs
Paid parental leave
Robust 401(k) retirement savings program
Generous paid vacation and holidays (PTO available from day one!
Yearround team events and activities
About Mad City Windows & Baths
At Mad City Windows & Baths a Renuity company were making home improvement faster easier and stressfree. Homeowners across the Midwest have trusted us for toptier remodeling services and now as part of Renuity were combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality we continue to grow rapidly offering unparalleled career opportunities100 of our current marketing leaders started in entrylevel roles. As part of our team and the broader Renuity organization youll have the opportunity to make an impact grow your career and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact
If you have a question regarding your application please contact
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Employment Type
Full-Time
