Bilingual FrenchEnglish Account Coordinator Intern
Bilingual FrenchEnglish Account Coordinator Intern
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-04-2025
Job Description
Koddi is seeking an enthusiastic and detailoriented individual to join our Client Services team in Dsseldorf as a Frenchspeaking Account Coordinator Intern. In this role you will provide our customers and partners focusing on Frenchspeaking markets with world class service while gaining valuable knowledge and skills. This role will further enhance our operational efficiency and develop a seamless experience for our partners.
Operating in our ideal state you will be focused on live chat monitoring onboarding access setup account administration quality checks and providing invaluable support to our internal teams. Because of the nature of the role you will work closely with all our teams on a daily basis from client services to our product and operational teams to make sure we do the right thing for our customers.
What you will do
- Utilize different ticketing systems including Salesforce and communicate between both our internal teams and clients within SLA until resolution providing quality assurance for new activations
- Oversee live chat volume across all partners handling efficient response times provide quality solutions and buildout internal workflows for partnerspecific escalations
- Act as the liaison between hotel clients and strategic account managers assisting with technical issues and quality response times building a strong client experience while opening tickets for internal communication and investigations crossbrand
- Manage platform access for new and existing clients
- Buildout our Onboarding workflow for each partner providing a white glove experience for clients getting setup on our platforms providing brandspecific collateral overall best practices and next steps
- Host trainings and webinars for our platforms for new users
- Manage strategic account manager assignment post trainings
- Support crossteam outreach initiatives to foster program growth
- Spearhead monthly internal audits partnering across internal teams as an evolving quality check on any active campaign
What skills and experience you bring
- Bachelors degree or equal relevant experience
- Must be native French and fluent in English with the ability to effectively communicate in both languages.
- Baseline understanding of CRM systems and support practices (Salesforce)
- Effective written and verbal communication skills
- Learning mindset and ability to learn quickly
- Desire to be a part of a fast paced and high energy work culture where you may need to multitask
- You find it rewarding to solve peoples problems and are proactively improving internal workflows and processes
- Selfmotivator with robust work ethic with ability to work effectively in both independent and team environments
- Desire to work in a collaborative environment that is results driven
ABOUT KODDI
Koddi is a global technology company with software and services that help top digital marketplaces effectively monetize their firstparty audiences through industryleading commerce media technology and strategy. Our enterprise platforms leverage firstparty data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddis platforms enable any advertiser any marketplace in any industry to increase awareness generate demand and drive revenue.
Required Experience:
IC
Employment Type
Intern
Key Skills
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