Customer Relations Manager
Customer Relations Manager
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Job Description
the solar energy sector.
About SkyVolt Private Limited
Incorporated on 27th April 2022 SkyVolt Private Limited is on a mission to electrify every household in India by harnessing the power of the sun. We are rapidly emerging as one of Indias largest private power producers and a leading turnkey EPC player in the Indian PV solar industry.
With an inhouse team for design engineering and construction we specialize in developing costeffective and energyefficient PV solar plants of any scale (KWMW) across PAN India.
We operate across multiple business models including Domestic RESCO / OPEX Open Access Model and CAPEX catering to industries such as hotels universities residential schools & colleges factories cold storage facilities and more. Additionally SkyVolt Solar is committed to promoting domestic solar solutions making clean energy accessible to homes across India.
Tasks
Key Responsibilities: Build and maintain strong relationships with clients to ensure longterm engagement.
Address customer inquiries concerns and complaints in a professional and timely manner.
Coordinate with internal teams to ensure seamless of customer requirements.
Assist in the development and implementation of customer service policies and strategies.
Conduct regular followups with clients to ensure satisfaction with products and services.
Maintain detailed records of customer interactions and feedback for continuous improvement.
Identify opportunities for upselling and crossselling solar products and services.
Provide insights and reports on customer trends and satisfaction to senior management
Requirements
Required Qualifications & Skills:
Education: Bachelors/Masters degree in Business Marketing Customer Relations or a related field.
Proven experience in customer relationship management preferably in the solar or renewable energy industry.
Excellent communication interpersonal and problemsolving skills.
Strong ability to manage customer expectations and resolve issues effectively.
Proficiency in CRM tools and MS Office (Excel PowerPoint Word).
Selfmotivated detailoriented and capable of handling multiple client accounts.
Strong analytical skills to track and improve customer engagement strategies.
Benefits
Felxible work policy Fixed Pay plus Incentives Various Leave Policies.
Employment Type
Full Time
