Help Desk Analyst
Help Desk Analyst
Posted on :
25-04-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users manage device configurations and support endpoint security using Intune. You ll play a key role in ensuring a seamless user experience across desktops laptops and mobile devices.
Key Responsibilities:
Provide Tier 1 and Tier 2 technical support to endusers via phone email or inperson.
Deploy configure and manage devices using Microsoft Intune.
Troubleshoot Intunerelated issues including app deployment device compliance and user access.
Monitor and maintain system performance and endpoint security.
Document issues and solutions within a ticketing system.
Qualifications:
2 years of help desk or IT support experience.
Strong handson experience with Microsoft Intune and Microsoft 365.
Familiarity with Windows OS mobile device management (MDM) and Azure Active Directory.
Excellent communication and problemsolving skills.
Nice to Have:
Experience with PowerShell scripting.
Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate.
Key Responsibilities:
Provide Tier 1 and Tier 2 technical support to endusers via phone email or inperson.
Deploy configure and manage devices using Microsoft Intune.
Troubleshoot Intunerelated issues including app deployment device compliance and user access.
Monitor and maintain system performance and endpoint security.
Document issues and solutions within a ticketing system.
Qualifications:
2 years of help desk or IT support experience.
Strong handson experience with Microsoft Intune and Microsoft 365.
Familiarity with Windows OS mobile device management (MDM) and Azure Active Directory.
Excellent communication and problemsolving skills.
Nice to Have:
Experience with PowerShell scripting.
Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate.
Employment Type
Full Time
Key Skills
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