Customer Service Rep
Customer Service Rep
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Salary Not Disclosed
1 Vacancy
Job Description
IMPORTANT NOTE: ONLY CANDIDATES WITH A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR PROVIDE PROOF OF FILING FOR THE NYC BRIDGE EXAM #3971 OR #4977 WILL BE CONSIDERED. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Customer Operations Division has an oversight of the DOFs business centers City Registers Office and the Land Records Adjudication and Collections divisions. Customer Operations is charged with the processing of tax payments parking violations payments and all other charges collected by DOF. The division is also responsible for recording property transfers adjudicating parking and camera violations and managing the full life cycle of the departments enforcement activities related to unpaid business and excise taxes parking fines and Environmental Control Board summonses.
The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate including deeds mortgages and leases. The division has offices in every borough except for Staten Island where the Office of the County Clerk provides these functions. Land Records records approximately 55000 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The Division maintains and updates New York City property ownership records and provides review and research services for those records. The Land Records Division also administers the property tax lien sale for property tax enforcement interacting with the NYC Law Department the Mayors Office of Management and Budget and the Lien Trust Program. Job
Land Records Queens City Register Research Library is seeking a dedicated detailoriented Customer Service Representative. The duties and responsibilities will include:
Assisting customers in the public area with the preparation of required cover pages for document submission.
Intake scan and return documents presented to the City Register offices for recording by mail or inperson.
Process certified document requests.
Pulling Microfilm/Microfiche and Land Record books.
Refiling and keeping Land Record books in order.
cashiering and opening mail.
Researching Ownership.
Work on special projects within the division as needed.
Additional Information
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
CLERICAL ASSOCIATE 10251
Qualifications :
Qualification Requirements
A fouryear high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes 20 words) per minute.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
