Reservations and Groups Specialist MF
Reservations and Groups Specialist MF
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Job Description
Do you want to be part of a dynamic and innovative project in full growth We are currently seeking a dynamic and creative Reservations and Groups Specialist (M/F)to join our amazing Revenue Management team and will be based in Lisbon.
Main Responsibilities:
Manage and process all room reservations ensuring maximum occupancy and customer satisfaction;
Respond to group requests and input the respective rooming lists;
Provide detailed information about the hotels services and facilities rates and special promotions;
Keep all reservation records updated in the hotel system;
Effectively resolve any issues or concerns related to reservations;
Ensure compliance with hotel policies and procedures regarding reservations and guest management.
Requirements:
Education in Tourism Hospitality or a related field;
Minimum of 1 year of experience in similar roles including Reception and Group & Event management;
Fluency in English;
Experience with the Hostor Operais a plus;
Excellent communication and customer service skills;
Proactivity and ability to solve problems efficiently;
Availability to work shifts including weekends and holidays.
We Offer:
Competitive salary;
Integration into a young and dynamic environment;
Discounts at all our hotels and restaurants;
Career growth opportunities.
Join AHM Ace Hospitality Management and be part of a team that creates memorable experiences for our guests!
Employment Type
Full Time
