Associate Director - Technology Strategy Transformation

Main Purpose of Job

The main purpose of the job is to drive the implementation of strategy revenue generation and business growth for the Technology Strategy and Transformation business. The successful person will focus on the management and delivery of client engagements as well as sales and practice development.

Key responsibilities

• Strategic relationship development with key clients
• Bold play eminence creation
• Market leadership
• Industry capability development
• Team leadership

Key Performance Areas

Strategic Impact

• Give meaningful input into the development of strategy of the Service Line / Business Area in relation to specific area of expertise
• Implements the strategy within area of business through detailed plan including:
  • Client targets to achieve revenue
  • Marketing plan
  • People plan to deliver on goals
  • Communication plan
  • Contingency plan for possible additional resources e.g. contractors
  • Tracking of plans
• Identifies innovative solutions to enhance / renew service offerings to market
• Heads up sales presentation teams for new and retained business
• Leads negotiations with clients
• Actively identifies multiple sales opportunities and leads pursuit process
• Leads/contributes to preparation of proposals/tenders and presentations
• Builds relationships across service lines for crossselling opportunities and combined engagement pursuits
• Drives own client portfolio and profitable book of business

Client Impact: External / Internal

• Maintains high level oversight of client projects
• Develops productive credible and trusting relationships with current and targeted clients
• Develops a network of seniorlevel internal relationships across Deloitte to understand other business unit offerings and market own area
• Establishes and maintains strong relationships with business leaders across industries.

Operational Effectiveness

• Validates all SLAs are in place and signed off by all parties
• Oversees engagement risk to ensure all required documentation and processes are completed as required by RIL
• Directs and manages complex client engagements and maintains high level oversight of all projects
• Analyses weekly/monthly reports from senior managers and approves process changes / innovative solutions on issues arising
• Drives Deloitte values of exceptional service to clients growing the firms brand and talent development

Development/Growth of Team

• Identifies and recruits suitable talent for team balancing correct levels and numbers
• Maintains succession plan for every senior/critical resource depending on the profile / need expertise
• Mentors and develops team members on an ongoing basis and empower existing senior managers/leaders
• Maintains close working relationship with key talent
• Maintains own development and knowledge in specialised area and business
• Demonstrates commitment to transformation agenda of the firm

Budgets / Profitability

• Manages margins effectively through correct budgeting pricing and profitability management
• Monitors that time and expenses to engagements are recorded and submitted weekly
• Negotiates pricing for engagements to ensure profitability whilst maintaining client interests
• Manages WIP billings and cash collections

Specialised competencies:

• Sets Strategy and Drives Delivery Excellence for Technology Strategy & Transformation:
  • Ability to lead client through endtoend design and delivery of forward looking holistic and businessaligned Technology Strategy Enterprise Architecture Operating Model and technology system selection
  • Owns endtoend delivery of enterpriselevel technology and Technology programs including requirements supporting strategies and architectures
  • Understands the interlinks between the subofferings at a technical level to enhance market presence
  • Adopts a holistic view when recommending solutions leveraging leading practices to align technology strategy with business strategy and specific industry issues
  • Anticipates risks opportunities and broader organizational implications of proposed recommendations and proactively define mitigating solutions
  • Leads stakeholders in building executivelevel support and organizational buyin to help enable and sustain the proposed programs
  • Builds a brand within a chosen domain and industry and is regarded internally and externally as a subject matter expert
  • Stays current on market trends and regulations and anticipates risk / opportunities; advises client accordingly.
• Sets Strategy for ServiceNow Engagements:
  • Lead the design of the clients ServiceNow strategy and operating model and ensures proper alignment between the business strategy and the supporting IT strategy throughout the development
  • Stay current on emerging trends and technologies within the ServiceNow space and uses to drive innovative solutions based on clients desired functionality improve the user experience and enhance IT service delivery
  • Lead the architecture components of the work to design the clients architecture blueprint across the various layers (business integration data application security infrastructure) leveraging ServiceNows product suite
  • Lead a team to develop a robust ServiceNow implementation and defines integration points with the broader business.

Qualifications :

Qualifications and Experience

Minimum qualifications:

• Relevant Degree Honours or Post Graduate Diploma.
• Professional certifications such as COBIT TOGAF ITIL CISSP Cloud Certifications Agile PMBOK relevant CPD

Desired qualifications:

• Advanced degree in Information Technology or Business (e.g. MBA or similar) preferred but not essential.

Experience:

• 12 years relevant working experience in a client facing role with at least 7 years in a management role
• Business development / market making experience
• Proven expertise in digital system implementations process improvements risk analysis and operational transformation
• A track record of hypothesisdriven problemsolving and delivering exceptional outcomes in highpressure environments
• Solid grasp of technical skills and methodology
• Knowledge on emerging technologies including Cloud AI etc.
• Demonstrable understanding of largescale information technology application systems infrastructure business processes and security standards
• Proven experience in responding to proposals / business development opportunities.

Additional Information :

Technical competencies:

• Translate technology strategy enterprise architecture operating models and IT service Management into boardroom conversations.
• Prepare project and divisional budgets and advise on resource plans.
• Lead executivelevel meetings discussions and best practices development.
• Drive sales activities (RFP orals etc..
• Demonstrate Sales and Negotiation skills.
• Board and executive level experience.
• Responsible for daytoday Operations including People Management Financial Management succession and capability build.
• Expertise in field with excellent industry and business knowledge.
• Strong business acumen.
• Demonstrated leadership skills.
• Demonstrated of complex projects to profitable outcomes.
• Skilled in drafting and presenting client proposals
• Interpret complex technologyrelated business challenges and ability to respond by conceiving innovative cost optimised and holistic solutions for clients.
• Understands Laws and regulations relevant to IT.
• Proactive attitude towards making the business work winning business staff development exceptional delivery business development continuous improvement
• Leader of Digital Risk and Emerging Technology solutions and engagements.
• Leads innovation initiatives and drive implementation of these across the business.

Behavioural Competencies:

• Exceptional communication skills both written and verbal.
• Able deliver multiple engagements on time and within budget.
• Proven ability to make decisions and the right judgement calls in complex projects and situations.
• Creates a culture of trust ownership and accountability across teams and projects.
• On the job coaching for managers and professional staff and taking accountability for multiple large engagements.
• Manages large engagement / multiple engagement deadlines holistically identifying risks and escalating.
• Drives continuous improvement.
• Custodian of the business shaping offerings that we need to proactively take to the market.

Leadership / Behavioural Capabilities

Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life
Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
Strategic direction: Understands objectives for clients and Deloitte aligns own work to objectives and sets personal priorities
Talent development: Develops self by actively seeking opportunities for growth shares knowledge and experiences with others and acts as a strong brand ambassador

Professional Capabilities:

Knows the business and industry: Knows how member firm business works and keeps uptodate on industry activities marketplace trends and leading practices
Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals
Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work
Solves problems: Identifies and solves problems objectively using analysis experience and judgment
Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed
Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity

At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.

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Remote Work :

No

Employment Type :

Fulltime