End User Support mfd
End User Support mfd
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Job Description
End User Support IT Operations Onboarding & VIP Support
OVERVIEW:
To strengthen our experienced team were looking for End User Support to join our Munich office. Youll be the goto person for all local IT needs while collaborating closely with our international IT teams. If youre a proactive and handson person who enjoys solving problems and working in a fastpaced techdriven environment we want to hear from you.
THE CHALLENGE:
- Provide 1st and 2nd level support to local and remote users (hardware software connectivity)
- Own daily IT operations: laptop setup software installation user access provisioning and permission management
- Manage endtoend IT onboarding and offboarding: hardware setup user account creation/deactivation access rights and documentation
- Handle IT equipment procurement asset tracking and ensure inventory accuracy
- Be a reliable and friendly IT presence in the office ensuring smooth daytoday operations
- Build strong relationships with local office management
- Provide VIP IT support for executives and visitors from other offices
- Regularly travel to the St. Gallen office to provide onsite support and infrastructure maintenance.
- Collaborate with global IT teams to support enterprise platforms such as Microsoft 365 Intune Azure AD (Entra ID) and endpoint protection solutions
- Create and maintain clear and concise internal IT documentation
- Contribute actively to service improvement initiatives and internal knowledge sharing
YOUR PROFILE:
- Proven experience as an End User Support Desktop Support Technician or similar role
- Troubleshooting skills across Windows 10/11 macOS Linux and common business applications
- Handson experience with Microsoft 365 Azure AD/Entra ID Intune Exchange Online
- Familiarity with Jamf or other MDM tools for managing Apple devices is a strong plus
- Knowledge of ITSM/ticketing systems such as ServiceNow or Jira
- Excellent communication and customer service skills professional clear and userfriendly
- Selfmotivated with the ability to take ownership of local IT responsibilities
- Collaborative team player who enjoys sharing knowledge and supporting remote colleagues
- Fluent in English; German is a strong plus
OUR OFFER:
- A collaborative environment with colleagues from all over the world (offices across Europe Asia North & South America)
- Ability to shape your own workday and career via a clearly defined professional and personal development plan
- We are a diverse and collaborative global team with a unique spirit determined to achieve our goals
- A vibrant and inclusive community including Women in Tech and Pride groups which welcome all participants
- A modern office space and a range of additional employee benefits
- Regular teambuilding events
OUR RECRUITMENT PROCESS:
- Initial Screening: Quick call with our Talent Acquisition Partner to get to know each other
- Two Technical Interviews: Meet with the hiring team and manager dive into your expertise and explore team fit
- Final Step: Receive feedback and if successful an offer!
Additional Information :
At Sportradar we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100 of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
