Room Attendant Public Area
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PRIMARY OBJECTIVE OF POSITION
To maximize customer satisfaction by providing neat and clean rooms in accordance with the standards and to provide efficient prompt courteous trouble free and proactive service to guests. All work will be in line with departmental guidelines and service concepts.
TASKS DUTIES AND RESPONSIBILITIES
PROVIDE NEAT AND CLEAN ROOMS AND HIGH SERVICE QUALITY
Collects daily worksheet each morning with applicable keys and returns it by the end of the shift
Keeps bedroom door open while working in the guest room and locks door properly when leaving the room
Maximizes job efficiency and neat orderly appearance by maintaining supply cart and vacuum cleaner
Stocks supply of cart correctly in the morning and afternoon with all necessary linens guest supplies and cleaning equipment
Sorts out any damaged linen or linen needing rewashing and returns them to Laundry Department
Cleans guest rooms daily according to operational policies and standards
Removes soiled bed and bath linens and replaces with clean linens
Removes accumulated trash from rooms
Cleans bathroom area
Dusts all surfaces
Replenishes promotional materials literature and stationary
Replenishes room amenities
Vacuums room
Reports unusual circumstances to Floor Supervisor
Reports maintenance requests and replacement orders
Leaves all guests belongings in stay over rooms unless they have been discarded in the trash
Assists guests and other departments by removing food trays and trolleys from bedrooms
Reports to the Floor Supervisor if a guest room has the do not disturb sign on the door
Reports to the Floor Supervisor if duvets duvet covers bedspreads or bed skirts need changing
Completes full cleaning of any room as requested by Floor Supervisor
Attends to guest needs and requests courteously and efficiently
SAFETY SECURITY AND HEALTH
Ensures safety maximum security and confidentiality to guests and hotel at all times
Keeps master keys secure and returns it at the end of each shift
Prohibits individuals access to bedrooms unless he or she can prove that he or she is the guest in the room Reports any suspicious individuals seen in the building
Turns in articles left in rooms to Floor Supervisor for proper lost and found handling
Reports all potential and real hazards immediately
Reports any defective equipment immediately
Is fully aware of all departmental fire emergency and procedures
Knows how to protect self against chemicals and is aware of harmful chemical used in department
Works in a safe manner in regards to lifting and utilises equipment chemicals and protective devises as instructed
Looks for possible and probable hazards and conditions and brings them to the attention of the Floor Supervisor
Keeps self to the highest standards of personal hygiene uniform appearance body language and conduct.
MISCELLANEOUS
Adheres to hotel policies and procedures
Starts working on time
Wears appropriate uniform correctly and makes sure it is in good condition
Uses practical shoes approved by the Floor Supervisor
Uses stockings at all times
Uses no nail polish
Is straight forward and brings problems and concerns to the Floor Supervisor
Cooperates with other departments
Attends meetings as required by Floor Supervisor or Executive Housekeeper
Is a team player
Attends training requested by Floor Supervisor or Executive Housekeeper
Accepts flexible work schedule when necessary and requested by Floor Supervisor or Executive Housekeeper Room Attendant
Maintains own working areas materials and company property clean tidy and in good shape; reports defective materials and equipment to Floor Supervisor
Continuously seeks to improve way of working
Brings ideas relating to the job to the Floor Supervisors attention
Knows where to refer guests and find information regarding hotel facilities opening hours and location of restaurants bar health club parking and location of public and inhouse telephones
Is well informed of union agreements.
Additional Information :
Multitasking
Data Entry
Computer Skills
Flexibility
Organization
Attention to Detail
Communication
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
