Spa Wellness Manager
Spa Wellness Manager
Posted on :
25-04-2025
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1 Vacancy
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Job Description
Reporting to the General Manager the Spa Manager is a Head of Department position who will be in charge of the opening of the hotel wellness facility (preopening) and managing the operation and business sides of the facility :
- Establish direct and maintain the standards of Spas etiquette and service in all interactions with guests and employees.
- Consistency and understanding when implementing Spas business objectives as they relate to operations finance human resources marketing and health & safety is imperative.
- Executing the business objectives and verbiage to all employees is ongoing whilst also ensuring that all financial and marketing opportunities are maximized.
- Hire train and manage team members to be accountable for their actions and to be conversant in the business objectives.
- Monitor activities and issues daily. Maintain current knowledge of all spa services pricings offerings schedules specials and other services provided at the spa and competitive spas.
- Set the example by using proper etiquette and professionalism at all times.
- Look for every opportunity to suggest new and enhanced guest experiences to encourage positive staff behaviour and to direct effectively.
- Communicate housekeeping and maintenance needs to the relevant departments and ensure they are actioned.
- Assist team members where needed in all aspects of the business operation.
- Practice methods which comply with health and hygiene guidelines and ensure cleanliness meets Standard Operating Procedures in all areas of the spa areas.
Qualifications :
- Bachelors degree in Business and/or Hospitality Management;
- Minimum of 2 years experience as a Spa Manager within a 5star luxury Spa;
- Ability to connect effectively across diverse cultures;
- Outstanding grooming and communication skills;
- A serviceoriented mindset focused on exceeding guest expectations;
- Organizational skills attention to detail ability to multitask in a stressful environment and creative problem solving skills are required.
- Excellent communication skills and proficiency in the English language Swahili is a plus.
- Indepth knowledge of spa therapy.
- Strong financial acumen.
- Must possess the desire to lead a worldclass spa team.
- Should possess knowledge and/or be comfortable with standard operating financial statements as well as the budgeting process and effective cost management.
- Working knowledge of Microsoft Office is an asset.
- Must enjoy shift work and be able to work evenings weekends and holidays.
Additional Information :
Should be eligible to live and work in Kenya.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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