Health Spa Manager
Health Spa Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensures that spa clients are satisfied with services and products.
- Masterfully resolves customer complaints. Identifies and manage abusive or disruptive clients who threaten staff stability.
- Oversees the condition of the spa its facilities and equipment. Authorizes repairs and replacement of equipment as needed. Identifies potential safety hazards and ensures guest areas are kept neat and orderly.
- Interfaces with upper level management to set standards for service quality customer satisfaction financial performance personnel issues and the condition of spa facilities.
- Constantly oversees the administration of the spas systems including telecommunications and computer systems. Masters the spas management software and uses it to analyze and improve performance.
- Participates in the creation of the spa budget and is responsible for carrying out the financial plan of the company.
- Oversees the review and appraisal of employee performance at regular intervals maintains detailed records on personnel issues implements corrective plans when necessary and participates in termination proceedings as needed.
- Constantly oversees employee recruitment selection development training and retention. Makes employee development and retention a top priority.
- Facilitates and models continuous improvement. Searches for ways to improve quality of customer and employee experience.
- Monitors tracking of employee attendance records and provide follow up counseling as needed in an efficient manner as to encourage corrective behavior. Oversees staff work schedules.
- Provides emergency coverage as needed. Is on call seven days a week for emergencies unless other emergency management arrangements have been made
Qualifications :
- Two years college or equivalent experience preferred.
- One year of employment in a spa/salon environment.
- Experience managing ten or more persons a must.
- Retail experiences a plus.
- A superior sense of organization control and ability to prioritize in a fast paced busy environment.
- Ability to coach and guide employees in a positive manner.
- Must possess excellent communication skills with the ability to express self in a professional clear and concise fashion.
- Must present a polished impeccable appearance and a professional demeanor. Must be able to get along with co-workers and work as a team.
- Must be able to work flexible hours.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
