Systems Support Engineer Secured Services
Systems Support Engineer Secured Services
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Salary Not Disclosed
1 Vacancy
Job Description
For us tech has never been about just hardware or software. Its about people. Its our meaningful relationships deep expertise and practical knowhow in technology that drive what we do. We put our customers our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe we understand we collaborate we simplify we care and we deliver; together we are making tech human.
Your Mission
Our systems engineers deliver comprehensive support to our managed service customers combining broad technical expertise with exceptional customer service and specialised skills. They proactively manage and monitor all installed systems and infrastructure ensuring optimal availability. Responsibilities include installing configuring testing and maintaining operating systems software and management tools. Additionally they assist less experienced engineers by sharing knowledge to resolve complex issues and contribute to the successful implementation of new projects.
What youll be doing
- Administer and maintain computer networks systems software applications hardware and configurations across diverse customer environments.
- Monitor maintain and patch systems.
- Perform data backups and disaster recovery operations when needed.
- Troubleshoot and resolve hardware software network and system issues.
- Proactively monitor system performance and implement necessary changes for optimal efficiency.
- Maintain security backups resilience and disaster recovery plans.
- Write and update user guides and knowledge articles to streamline tasks.
- Liaise with vendors and technical teams for issue resolution.
- Participate in the oncall rota for outofhours support 1 in 5 evenings & weekends)
What experience we think youll need
- Experience installing configuring and troubleshooting Windows and Linux environments.
- Experience with virtualisation (e.g. VMware HyperV).
- Familiarity with monitoring systems (e.g. Logic Monitor SolarWinds PRTG).
- Familiarity with networking
- Experience with hardware solutions (e.g. Compute Storage LAN WLAN EUC).
- Experience creating highquality support documentation.
At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact encouraging inclusive working environments and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles minimising travel by using virtual technology and adopting sustainable embraces diversity. As an equal opportunity employer we are committed to building a team that represents a variety of backgrounds perspectives and skills. boxxe does not discriminate based on race religion colour national origin sexual orientation gender identity age marital status veteran status or disability status. All our employment is based on qualification excellence and business need.
Employment Type
Full Time
