Remote German speaking Customer Service Representative in Athens Greece
Remote German speaking Customer Service Representative in Athens Greece
Posted on :
25-04-2025
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1 Vacancy
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Job Description
Join a Team That Values Empathy Excellence and Innovation!
Are you passionate about creating positive online experiences Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problemsolving communication and empathy will make a real difference.
What You will Do
- Provide empathetic accurate and timely support to the users.
- Stay informed about the products and community standards to offer effective solutions.
- Make thoughtful decisions while advocating for the communitys best interests.
- Investigate and resolve user issues including account support requests and reports of abusive content.
- Respond to inquiries with speed quality and empathy.
- Use your marketspecific knowledge to identify scalable improvements in user support.
- Analyze data to enhance user experience and improve workflows.
- Enforce Terms of Use by monitoring and addressing abuse reports.
- Spot trends and escalate complex issues to the global team when necessary.
What We are Looking For
- Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C2 and English (B2.
- A proactive attitude with a bias toward doing whats right for the community.
- Attention to detail and a resultsdriven mindset.
- Ability to analyze data and identify trends to enhance workflows.
- Familiarity with products and community standards (training will be provided).
What We Offer
Compensation & Benefits
- Salary: 1300 EUR gross monthly x 14 per year
- Performance bonus: up to 200 EUR per month
- Work Schedule: Monday Sunday 09.00 19.00 8 hours per day 5 days per week with rotative shifts)
- Opportunity to work in an international and supportive environment in Athens.
- Continuous training and career development opportunities.
- Flexible working conditions and a vibrant workplace culture.
- Relocation assistance for candidates outside of Greece.
- Option to work remotely.
Employment Type
Full Time
Key Skills
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