Quality Assurance Analyst
Quality Assurance Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements:
- 2 years prior experience in Technical Customer Success or as an implementation specialist
- SaaS and networking knowledge (TCP/IP DHCP VPN)
Responsibilities:
- Serve as the customerfacing voice for Ooma Enterprise responsible to provide a consistent prompt and highquality level of customer service to our customers.
- Project Manage and oversee the entire onboarding process including provisioning installation and configuration of the product.
- Guide new customers through an established onboarding process equipping them to confidently and effectively use Ooma Enterprise products.
- Troubleshoot and resolve and/or escalate customer technical issues when required
- Set customer expectations communicate internally to ensure tasks are on schedule and offer suggestions to mitigate risks to avoid delays.
- Liaise with internal teams (Sales Engineering etc) to ensure projects are done on time to spec and that any opportunities to introduce new products/services to the client are leveraged.
Site: EDSA Greenfield
Work Schedule: Shifting/Night
Work Arrangement: Onsite
Employment Type
Full Time
