Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position: Customer Service Representative (German)
Location: Porto Portugal
Work model: Work from Home
Employment type: fixed term 6 months) with possibility of extension / permanent contract
Remuneration: Base salary bonuses
DUTIES AND RESPONSIBILITIES:
- Handle inbound calls to assist customers with inquiries
- Sell products tailored to customer needs
- Crosssell and upsell products and associated products
- Provide customer support for postbooking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations boats documentation pricing and other related inquiries
REQUIREMENTS:
- Native / fluent in German (C2 both verbal and written. Fluent in English (minimum B2 level)
- Previous experience in customer service or sales preferably in the travel or hospitality industry
- Strong communication skills with the ability to engage and build rapport over the phone
- Ability to manage multiple inquiries and provide accurate information efficiently
- Experience in upselling and crossselling products or services
- Customerfocused mindset with a commitment to delivering highquality service
- Proficiency in booking systems or travel management tools will be considered as an advantage
- Strong attention to detail and problemsolving mindset
- Ability to effectively communicate both written and verbally
- Ability to multitask in fast paced environment
- Working schedule: shift rotation Monday to Friday: 08:00h 18:00h Saturday and Sunday 08:00h 17:00h
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 1100 EUR base 7.63/ day meals
Employment Type
Full Time
