Customer Support 004
Customer Support 004
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Job Description
Job Overview
We are looking for a Customer Support Representative who is fluent in Czech and English to join our team onsite. In this role you will support customers by providing clear efficient and professional assistance ensuring a high level of customer satisfaction.
This is a great opportunity to work in a dynamic international environment backed by excellent employee benefits and career development opportunities.
Responsibilities
- Provide prompt and professional customer support through various communication channels (phone email chat).
- Address and resolve customer inquiries complaints and issues effectively.
- Maintain detailed records of customer interactions and feedback.
- Collaborate with internal departments to resolve complex cases.
- Stay informed about company products policies and processes to offer accurate support.
- Meet quality and productivity targets consistently.
- Ensure a positive customer experience by maintaining a friendly and helpful approach.
Requirements
- Fluent in Czech (C2 level) and English (both written and spoken).
- Previous experience in customer service is an advantage.
- Strong communication and problemsolving skills.
- Ability to work independently and within a team.
- Good computer skills and ability to navigate various systems.
- Positive attitude attention to detail and a customerfocused mindset.
- Willingness to work onsite.
Benefits
- Monthly transportation/internet allowance of 50 BGN net.
- Additional compensation for night work hours if applicable.
- 500 BGN bonus for important life events (marriage birth/adoption of a child university graduation).
- Comprehensive health and dental care plan.
- Life insurance coverage.
- Multisport card (cofinanced by the employer).
- Discounts on a variety of goods and services.
Relocation Support:
Travel reimbursement up to 490 BGN after six months (upon submission of travel documents).
Salary advance of 1056 BGN net available upon request.
Relocation Support:
Travel reimbursement up to 490 BGN after six months (upon submission of travel documents).
Salary advance of 1056 BGN net available upon request.
Employment Type
Full Time
