FLEX Analyst - Vulnerability Response

A member of the continent Vulnerability Response Team responsible for remediation of vulnerabilities detected within US & Canada for both Managed & Franchise hotels. Addresses LastMile remediations for endpoints that require manual intervention. Coordinates with Vendors Local Service Providers Internet Service Providers and internal product owners to ensure timely remediation of vulnerability detections. Works with Global Information Security on process improvement feedback and refinement. Adheres to strict SLA requirements to ensure hotels operate with a secure technology environment.

CANDIDATE PROFILE

Required Education & Experience:

Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification

3 years progressive experience in information technology that includes one or more of the following:

oNetworking and/or Server/Desktop Operating Systems (Microsoft Windows based Operating System) development or support

oApplication support

oHardware support

1 years experience working with basic security and PCI concepts and protocols.

Skills and Preferred Attributes:

O365 expertise (Excel Word PowerPoint)

Experience with agile frameworks

Experience/understanding of cloud technologies

Experience with technology security concepts and functions

Strong understanding of hotel property technical configurations and the impact on operations.

Experience in developing and delivering presentations technical and functional documentation

Demonstrated ability to handle multiple priorities

CORE WORK ACTIVITIES

Delivering Technology

Coordinates the resolution of vulnerabilities detected on both internal and perimeter endpoints that do not have existing corporate owners.

Acts as LastMile owner of vulnerability resolution when other manual and automation efforts have failed.

Works with Vendors Field IT Hotels and Managed Service Providers to properly document endpoint configurations.

Provides frequent feedback to GIS partners around process improvements enhancements and requests.

Subject mater expert for vulnerability resolution.

Technology Governance

Demonstrates continuous improvement through metrics of quality consistency and client satisfaction

Follow all defined IT standards and processes (i.e. IT Governance SM&G Architecture etc. and provides input for improvements to the appropriate process owners as needed

Maintain a proper balance between business and operational risk

Ensures all detected variances to inventory and reporting is updated quickly and appropriately.

Managing Work Projects and Policies

Adheres to strict SLA requirements.

Coordinates and implements work and projects as assigned.

Complies with Federal and State laws applying to procedures.

Generates and provides accurate and timely results in the form of reports presentations etc.

Analyzes information and evaluates results to choose the best solution and solve problems.

Manages the flow of questions and directs questions.

Maintains consistent and accurate reporting.

Supporting Operations

Works with team to put sustainable work processes and systems in place that support the of the strategy.

Establishes and maintains complete and uptodate information to ensure accurate reporting.

Represents team in resolving situations.

Maintains and manages inventory and service operations.

Additional Responsibilities

Informs updates and provides information to supervisors coworkers and subordinates by telephone in written form email or in person in a timely manner.

Attends and participates in all relevant meetings.

Presents ideas expectations and information in a concise organized manner.

Uses problem solving methodology for decision making and follow up.

Maintains positive working relations with internal customers and department managers.

Manages time effectively and conducts activities in an organized manner.

Performs other reasonable duties as assigned

The pay range for this position is $30.86 to $48.56 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting April 23 2025.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.