Fulfillment Coordinator

The Company

Are you a person who is passionate about hard problems enjoys driven and talented people and adds your creative personal touch to the work you do Then you have come to the right place! Around here we get pretty excited when it comes to delivering memorable experiences and quality custom products in innovative ways. Weve been fortunate to work with brands such as Google and Linkedin and clients like Bad Bunny Billie Eilish and Kacey Musgraves.

At Sock Club we believe no task is insurmountable as long as you cultivate a collaborative team of innovative minds that not only understand a vision but more importantly want to share in it.

The Team

Were a dynamic team of builders developers designers and innovators dedicated to transforming our industry. At our core we are multitaskers hardworkers and are eager to take on a challenge. We learn from losses celebrate successes and raise the bar together. When youre on the job we want to motivate you not just to invest in the companys future but also in your own.

The Role

Sock Club is seeking a Fulfillment Coordinator to join our small yet mighty Operations team. The ideal candidate is an excellent communicator detailoriented has a technical aptitude and is excited to problem solve each day.

In this role you will be responsible for managing our Client Samples Program including fulfillment inventory management and client communication. The ideal candidate will be a team player highly organized efficient and committed to delivering exceptional client experiences.

Responsibilities:

Samples Fulfillment & Program Management

• Process and ship client sample requests sameday (by end of business)
• Provide personalized solutions for custom sample inquiries
• Maintain accurate tracking records of all sample requests and fulfillment status
• Manage and optimize onsite sample inventory levels
• Identify and implement process improvements to increase efficiency and reduce costs
• Order and maintain appropriate packaging materials for samples
• Track regular performance reports for the samples program

• Process and ship store orders sameday (by end of business)
• Handle customer inquiries related to subscription shipments providing timely resolution
• Manage and optimize onsite subscription product inventory
• Identify and implement process improvements for the subscription store program
• Generate and analyze regular performance metrics for the subscription store

• Monitor and maintain accurate inventory levels for all inoffice products
• Perform regular inventory audits and forecast future inventory needs
• Collaborate with the Operations team on inventory replenishment
• Assist with shipping and receiving operations for Sock Club teams
• Support general business operations and administrative tasks including fulfillment of our Donations program as needed

You Are:

• Inspired by a fastpaced growthminded environment
• A selfstarter with a proven ability to deliver results with minimal assistance
• Highly curious solutionfocused and excited to dig into the details
• Organized with a keen eye for detail
• A clear helpful and encouraging communicator
• Focused on consistent improvement for our team and our supply chain

Qualifications:

• 12 years in fulfillment shipping inventory management or related operations role
• Familiarity with order processing systems CRM databases and shipping software
• Strong organizational skills with exceptional attention to detail
• Ability to prioritize multiple tasks and meet tight deadlines in a fastpaced environment
• Excellent communication skills both written and verbal
• Problemsolving mindset with the ability to identify and implement process improvements
• Customer service orientation with a commitment to exceptional client experiences

Preferred but not required:

• Familiarity with shipping logistics and carrier management
• Knowledge of inventory management best practices
• Previous experience in a clientfacing role
• Background in retail ecommerce B2B or manufacturing environment
• Familiarity with promotional product industry

Physical Requirements:

• Ability to lift up to 35 lbs
• Capability to stand reach and perform repetitive tasks for extended periods

Why Youll Love it Here:

• Generous PTO health benefits 401k match and profitsharing
• A casual and engaging office in Austin
  • This position is a fulltime onsite role
• Continuous learning opportunities through mentorship training and working with cuttingedge tools
• Highly collaborative culture with passionate smart teammates
• Growth potential as we rapidly scale our operations and gotomarket engine

Unsure about your qualifications

You should apply anyway!

LinkedIn examined their users job search behavior and found that women are less likely to apply for a job that they arent fully qualified for while men will apply if they meet only some of the desired qualities.

Whether you fit into these two categories or somewhere else on the spectrum take a chance on that application. You may just be the perfect fit!