Program Assistant
Program Assistant
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Job Description
Hours of Work 37.5 hours per week
Who We Are
At Good Shepherd we are committed to providing hope and enhancing dignity and selfdetermination for individuals and families. To learn more about Good Shepherd visit our website at
Good Shepherd is preparing to launch a new innovative shelter that will provide emergency accommodation to individuals and domestic partnerships currently living in encampments we are seeking a Program Assistant.
This housingfocused shelter program will offer standalone units for residents (and their pets) on a Cityowned site at Tiffany and Barton Streets. The program team will provide intensive adaptive supports and services to residents with highly complex barriers to finding and sustaining housing in the community.
How You Will Make an Impact
With a demonstrated commitment to the values of availability flexibility adaptability hospitality and dignity the Program Assistant will work in a housing focused shelter setting in support residents and their pets.
- Provide front desk coverage for the shelter answer phones doors greets visitors and residents
- Maintain cleanliness of units and common spaces
- Complete data entry maintain shelter inventory and supplies
- Follow up with maintenance work orders
- Assist with all aspects of program operation
- Preserve the dignity of all persons by communicating in a calm welcoming and professional manner
- Work takes place primarily in the emergency shelter however opportunities arise that may include visits in the community to purchase program supplies drop off items or pick up donations
- Contribute to the development of a safe hospitable program environment
- Must be willing and able to assist the program in a handson capacity
- Time management skills are necessary in a high energy changing environment
- Ability to work independently
- May require duties in supporting animal care purchasing items etc.
- Must be comfortable answering phones and communicating directly with service users
- Responsible for participating in Good Shepherds Health and Safety programs procedures procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients staff and others as well as to the property of the Good Shepherd
What Youll Bring to Our Team
- Postsecondary education in Social / Community (or related) field is required
- Minimum 1year related experience is an asset
- Experience working with highneeds shelter residents and the resilience to handle challenging situations with confidence
- Must also be comfortable around animals as some residents may have pets.
- Proficiency in Microsoft Office programs and strong written and oral communication skills required
- Experience with HIFIS or EMHware database an asset
- Fluency in a 2nd language is an asset
- CPR certification or willingness to be certified is required
- Committed to antiracist/antioppressive practice and to the mission and values of Good Shepherd
- A respectful and rewarding work environment with ongoing opportunities to grow and learn
- Confident and capable in supporting individuals with animals ensuring their needs are met with compassion and understanding.
- Ability to work both indoors and outdoors and in an environment that accommodates pets/animal
- A valid drivers license
- Fluency in a language in addition to English an asset
- Demonstrated understanding of workplace health and safety practices and understanding of an employees responsibility under current legislation
What We Offer
- Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
- Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
- Staff recognition programs along with access to selfcare supports and EMPLOYEE /
- FAMILY ASSISTANCE PROGRAM (EAP)
- POSITIVE and ENCOURAGING atmosphere
- Make a difference and provide HOPE
- Extended benefits
Good Shepherd a ministry of the Hospitaller Order of St. John of God is an equal opportunity employer operating within an antiracist and antioppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.
Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations please contact Human Resources at.
Good Shepherd has a mandatory verification of COVID19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.
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Employment Type
Full-Time
