Behavioral Health Case Manager III - Adult Outpatient

Behavioral Health Case Manager I/II Adult Outpatient

Are you interested in making a difference If so please consider joining our dedicated team at the Department of Health & Human Services!This position will work with individuals who struggle with severe and persistent mental illness. All employees receive training for expected job functions.

What Youll Do:
This position is responsible for a variety of duties including:

• Work with clients to link to need services in the community
• Ensure compliance and attendance with mental health services
• Provide rehabilitation services to target symptom reduction

Where Youll Do It:
This position is located in Eureka CA

Under immediate to general supervision provides case management advocacy support and coaching to children and/or adult clients and their families to promote behavioral health and wellbeing; works closely with clinicians to implement skills and reduce client impairments; acts as a facilitator and coordinator to provide services and resources to clients and families; assists clients and families with navigating behavioral health systems; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Behavioral Health Case Manager I receives immediate supervision from assigned supervisory or management personnel. Behavioral Health Case Manager II receives general supervision from assigned supervisory or management personnel. This classification exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Behavioral Health Case Manager I: This is the entrylevel classification in the Behavioral Health Case Manager series. Initially under close supervision incumbents learn and perform routine case management services. As experience is gained assignments become more varied complex and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Behavioral Health Case Manager II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Behavioral Health Case Manager II: This is the journeylevel classification in the Behavioral Health Case Manager series. Positions at this level are distinguished from Behavioral Health Case Manager I by the performance of the full range of duties as assigned working independently and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Positions in the Behavioral Health Case Manager class series are flexibly staffed and positions at the II level are typically filled by advancement from the I level after gaining the knowledge skill and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher level classification.

Management reserves the right to add modify change or rescind the work assignment of different positions.

• Monitors supports and assists clients on a regular basis in developing or maintaining the skills required to achieve independent living status; arranges for money management and educational socialization rehabilitation and other social services.
• Works closely with clinicians and other treatment team members to implement and monitor plans for each client including economic vocational and physical health and resocialization needs least restrictive living environment and individual treatment requirements; and serves as case coordinator for assigned patients or clients as needed.
• Provides support and assistance in crisis intervention situations and coordinates or arranges for needed services.
• Advocates for clients and encourages community resource providers and human services agencies to assist clients in their movement toward independent living; in conjunction with team members develops community reentry plans for Behavioral health clients; establishes specific linkages with local agencies and community resources to maximize the effectiveness of the case management system.
• Evaluates advocates and refers services for clients in outpatient jail or other locked facilities.
• Assesses the adequacy and appropriateness of client living arrangements and assists in securing alternative living arrangements when necessary.
• Evaluates board and care facilities for level of care and continuing program eligibility; provides supportive services to board and care staff treatment plan development and acts as a liaison at the client level.
• Provides supported employment services to assist clients in obtaining and maintaining employment in the community; assists clients with obtaining vital documents such as birth certificates or other forms of identification.
• Works closely and cooperatively with the County Public Guardian as needed; assists in facilitating and maintaining conservatorship arrangements; provides supportive documentation and testifies in court as required.
• Maintains accurate records in compliance with state and local requirements; documents client progress problems and client response.
• Transports or provides access to public transportation to clients to attend appointments shopping or travel to other facilities to ensure the appropriateness of care and housing.
• Provides functional direction and oversight to student interns as needed or assigned.
• Works closely with parents caregivers and other child and family team members to support children and youth meeting client plan goals.
• Performs other related duties as assigned.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Some duties knowledge skills and abilities may be performed in a learning capacity for entrylevel (I Level) positions.

Knowledge of:

• Principles and methods of Behavioral health case management particularly as related to assessment of ongoing client needs.
• Techniques for dealing with children youth or adults with behavioral health struggles and/or their families.
• Basic medical and psychiatric terminology.
• Community resources and service agencies.
• Standard medical recordkeeping and the processing and maintenance of required documentation.
• Standard office administrative practices and procedures.
• Basic principles of training and instruction.
• Laws and regulations concerning board and care facilities.
• Techniques for providing a high level of customer service by effectively dealing with the public vendors contractors and County staff.
• The structure and content of the English language including the meaning and spelling of words rules of composition and grammar.
• Modern equipment and communication tools used for business functions and program project and task coordination including computers and software programs relevant to work performed.

Ability to:

• Engage in relationships that are authentic caring respectful and inclusive so as to be responsive to the needs of the staff and community we serve.
• Assess ongoing case management needs for those with behavioral health struggles in board and care other aftercare settings and locked facilities including the jail.
• Develop effective client care plans to facilitate client maintenance.
• Perform crisis intervention respond promptly to client emergency situations and take effective action.
• Provide support for a variety of chronically mentally ill clients.
• Document detailed client histories and maintain accurate records and files.
• Prepare clear and concise records correspondence and other written materials.
• Exercise sound independent judgment within established guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Assess board and care homes for level of service.
• Effectively use computer systems software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely both orally and in writing using appropriate English grammar and syntax.
• Establish maintain and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Behavioral Health Case Manager I:

Education: Equivalent to an associate degree in social work behavioral health or a related field

OR

Experience: Two 2 years of experience providing case management related services in a social or health and human services program.

Behavioral Health Case Manager II:

In addition to the above:

Experience: Two 2 years of experience performing increasingly responsible case management work at a level equivalent to the Countys class of Behavioral Health Case Manager I.

Licenses and Certifications:

• Some positions may require possession of a valid US drivers license upon date of application. Must obtain California drivers license following hire date per California DMV regulations.

PHYSICAL DEMANDS

• Must possess mobility to work in a standard office outpatient clinic jail or juvenile facility or other community based setting;
• Use standard office equipment including a computer and to operate a motor vehicle to visit various County and meeting sites;
• Vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
• Standing in and walking between work areas is frequently required. Finger dexterity is needed to access enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment.
• Positions in this classification frequently bend stoop kneel and reach to perform assigned duties as well as push and pull drawers open and closed to retrieve and file information.
• Employees must possess the ability to lift carry push and pull materials and objects up to 25 pounds with the use of proper equipment.

ENVIRONMENTAL CONDITIONS

• Employees work in an office outpatient clinic jail or juvenile facility or other communitybased environment with moderate noise levels controlled temperature conditions and no direct exposure to hazardous physical substances.
• Employees may interact with clients with behavioral disorders/erratic and ive behavior including those which require emergency crisis intervention.
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

OTHER REQUIREMENTS

• Some departments may require preemployment screening measures before an offer of employment can be made (i.e. background screening physical examination etc..

ADDITIONAL INFORMATION

HOW TO APPLY

A complete original application must be filed for each position you are interested in applying for.Applicants must apply online through the Countys automated application system at must be submitted no later than the final filing date and time listed on the job flyer.

It is important that your application shows all the relevant education and experience you possess. Human Resources staff does not consider or review resumes or attachments. Incomplete applications will be rejected.

Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process.

Your performance in any employment examinations will be compared with the performance of others who take the tests. The examination results will be emailed to you as quickly as possible.

SELECTION PROCEDURE

The County utilizes a set of rules to ensure that our hiring processes are fair and equitable. Applications will be screened and those considered qualified will be invited to appear for an oral and/or written examination. Meeting the requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received the selection process may consist of additional application screening written and/or practical exam(s) oral interview or any combination thereof.

FREQUENTLY ASKED QUESTIONS

How long does it take to fill out the application

Can I change my application after submitting it

How long until I hear back from you and how can I check for updates on my application

Will I be informed if I am not selected for an interview / Oral Exam

OUR COMMITMENT TO DIVERSITY EQUITY AND INCLUSION

Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse inclusive and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity Equity and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC Disabled Persons Veterans LGBTQIA community members etc. face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors the Human Resources Department understands that experience can be gained in many ways oftentimes outside of formal institutions and strives to take a holistic approach in assessing an applicants qualifications for a position.

If youre excited about this role but your past work experience doesnt align perfectly with every qualification in the job description we strongly encourage you to apply.

REASONABLE ACCOMMODATIONS

The County of Humboldt is committed to providing equal access and opportunities in its programs activities and employment and does not discriminate on the basis of mental or physical disabilities. The Human Resources Department is located in the Humboldt County Courthouse which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. If invited to an examination and you are in need of a reasonable accommodation please contact Human Resources immediately atso arrangements can be made.

EQUAL OPPORTUNITY EMPLOYER

The county is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race religion or religious creed color age sex sexual orientation national origin ancestry marital status medical condition mental or physical disability military service or any other classification protected by federal state or local laws or ordinances.

MEDICAL EXAMINATION

A preemployment medical examination provided by the County may be required upon offer of employment.

OTHER EXAMINATIONS

Some positions also require psychological evaluation and/or extensive background investigation.

LICENSES

Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California drivers license.

PROBATIONARY PERIOD

Persons appointed to regular County positions serve a probationary period. This is normally six 6 months but could be up to one 1 year. All designated safety employees serve a oneyear probationary period.

EMPLOYMENT ELIGIBILITY

It is the Countys intention to hire only those workers who are authorized to work in the United States pursuant to the Immigration Act of 1990. If you are offered employment you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.

DISASTER SERVICE WORKERS

All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Workerrelated training as assigned and to return to work as ordered in the event of an emergency.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.