ITSM Support Engineer
ITSM Support Engineer
Posted on :
25-04-2025
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1 Vacancy
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Job Description
ITSM Support EngineerThe ideal candidate will be responsible for supporting and optimizing IT Service Management processes ensuring highquality service delivery and driving continuous improvement initiatives across the IT landscape. This role is key in maintaining alignment with ITIL and Salesforce admin best practices and enhancing the user ResponsibilitiesITIL Certified Candidates will be suitable for this requirement & Sales force Admin will be added manage and continuously improve ITSM processes such as Incident Problem Change Request and Configuration and enhance the ITSM tool/platform (e.g. ServiceNow BMC Remedy Cherwell).Collaborate with internal teams to ensure service management practices align with organizational and analyze service metrics and KPIs providing reports and actionable and maintain documentation workflows and service or support ITIL process training and awareness efforts within the in audits and ensure compliance with ITSM and regulatory root cause analysis and service improvement plans for recurring incidents or closely with service owners and business stakeholders to improve SLAs and customer as the primary system administrator for the user setup roles profiles permissions and security and maintain custom objects page layouts fields validation rules workflows approval processes and reports/ data imports exports and cleansing tasks to maintain CRM data closely with stakeholders to gather business requirements and translate them into functional Salesforce enduser support and training ensuring adoption and best and implement process improvements through automation and uptodate on Salesforce releases and recommend relevant features for system performance resolve issues and escalate to Salesforce support when necessary.
Employment Type
Full-Time
Key Skills
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