Air Customer Service Agent - REMOTE - US

One of the bestknown names in cruising Princess is the worlds leading international premium cruise line and tour company carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation Princess has introducedMedallion ClassVacations. This awardwinning innovation offers the fastest way to an effortless personalized vacation.

Were looking for an amazing Air Customer Service Agent Air Customer Service is responsible for providing exceptional customer service and support to guests regarding air travel arrangements. This role involves handling inquiries resolving issues and ensuring a seamless travel experience for guests. The Agent Air Customer Service will work closely with the Air Operations team and other departments to coordinate and manage air travel logistics. The ideal candidate will have strong communication skills attention to detail and experience in customer service.

Heres a summary of what Princess is looking for in itsAir Customer Service Agent. Is this you

Responsibilities

• Customer Support
  • Provide assistance to guests with air travel inquiries including booking changes cancellations and general information.
  • Answer phone calls in regard to air issues responds to emails and voicemails and relays messages accurately and promptly.
  • Amend major schedule changes perform ticketing activities (issuance refunds exchanges etc).
  • Track and fix incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
  • Realign pricing within PNR to have records repriced in order to collect additional money outside final payment.
• Issue Resolution
  • Address and resolve any issues or complaints related to air travel arrangements in a timely and professional manner.
• Process and Coordination
  • Work with the Air Operations team to ensure accurate and efficient handling of air travel logistics.
  • Certify all air tickets issued for passengers taking a flight by updating the ticket match exception report.
  • Assign ancillary services to guests when requested.
  • Process guest entertainment crew executive travel VIP requests and provide down line communication to port agents hotels and ground transportation.
  • Research air schedules booked for crew outside of budget.
  • Process last minute crew changes in regards to air accommodations.
  • Provide next port protection coverage (flight reaccommodation) to accommodate passengers when needed.
  • Communicate effectively with customers coworkers and management to reduce communicationrelated work errors.
  • Consistently deliver on commitments to external and internal customers to drive customer satisfaction.

Training Schedule:

• Monday to Friday 8:15 AM 5:00 PM PT
• Duration: 34 weeks

Work Schedule:

• Monday to Friday: 8hour shifts between 6:00 AM 6:00 PM PT AND Saturday and Sunday: 8hour shifts between 6:00 AM 5:00 PM PT
  • Includes a 1hour lunch break and two 15minute breaks
• You will not have two consecutive days off.
  

Requirements

• Proficiency in computer systems and software used for air travel arrangements.
• Ability to communicate effectively (verbally and written) with travel suppliers port agents crew members employees other departments and management. Strong problemsolving abilities and attention to detail.
• Experience in the travel and hospitality industry and in a highvolume call center is highly desirable.
• Proficient in Microsoft Word Excel and Outlook.
• Excellent phone and customer service skills.
• Knowledge of all aspects of the Sabre airline reservation system such as creation of an air booking ticketing exchanges pricing routing and queue processing
• Familiarity with air travel booking systems and procedures.
• Ability to handle highpressure situations and provide effective solutions.
• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g. H1B status).

What You Can Expect:

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Base Salary Range: $16.35 to $ range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates qualifications and experience uniquely.
  

Our Culture Stronger Together

Our highest responsibility and top priority are compliance environmental protection and the health safety and wellbeing of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate Vision Statement and our Core Values at: is an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process upon your request as required to comply withapplicable laws. If you have a disability and require assistance in this application process please contact

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