Business Development Service Associate
Business Development Service Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Bowser Automotive is seeking a Service Business Development Center Associate to support the Bowser Automotive Service departments. The Service Business Development Associates role will be part of the initial contact team for customers interested in scheduling service in one of our service departments. Associates will be responsible for assisting customers via email as well as over the phone to schedule appointments to have their vehicles repaired maintained and/or inspected.
Essential Duties and Responsibilities:
- Receive inbound calls and internet inquiries to schedule customers for service appointments.
- Place outbound followup calls to customers regarding their service experience.
- Place calls/send email notifications to remind customers of upcoming inspections and routine maintenance for their vehicles.
- Participate as an essential member of the Service BDC outreach campaigns.
- Attend training to gain a basic understanding of general automotive repair and activities associated with the service department.
- Work collaboratively with the Sales BDC staff.
- Complete daily reporting/documentation as shift requires.
- Maintain rapport and high level communication with service department (manager advisors technicians etc..
- Answer questions about vehicle service appointments.
- Meet Quality Assurance Requirements and other key performance metrics.
- Follow Bowser policies and procedures including all safety policies.
Specific Knowledge Skills and Abilities:
- Excellent interpersonal written and oral communication skills
- Excellent listening skills and the ability to ask probing questions understand concerns in order to schedule the appropriate time for vehicle service.
- Strong work ethic and selfstarter; able to effectively manage multiple priorities and adapt to change within a fastpaced business environment
- Ability to work as part of a team as well as independently.
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone as well as online.
- Ability to learn and navigate new software quickly
- Ability to type 30 wpm
- Telesales experience preferred.
Physical Requirements:
- Sitting at a computer a minimum of 8 hours per work day.
- Ability to lift no more than 20 lbs. at a time.
Required Experience:
IC
Employment Type
Full-Time
