DME Customer Service Associate Respiratory
DME Customer Service Associate Respiratory
Posted on :
25-04-2025
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1 Vacancy
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Job Description
Doubek Medical Supplies is a local independently owned medical equipment provider offering a full range of respiratory equipment and accessories for the homecare patient to aid in a better quality of living. We are currently seeking a fulltimeCustomer Service Associateto join our team in Alsip IL.
The Respiratory Customer Service Associate will ensure that new and current client relationships are nurtured while effectively correctly and efficiently receiving and processing incoming orders. They will primarily work in the Respiratory division of Doubek Medical Supply and will have the opportunity to learn the various types of respiratory health equipment we provide.
Service Associate Responsibilities:
Alternate Assignments (as assigned):
Requirements:
Doubek Medical Supply (DMS) is a durable medical equipment supplier specializing in thedelivery of medical supplies and equipment to patients in the southwest suburb of Alsip IL roughly 20 miles 40 minutes) from downtown Chicago we are a 3rd generation familyowned company that has been serving the medical needs of the greater Chicagoland area for over half a century.
Pay Range: $16 $18/HR
At Doubek Medical Supply we pride ourselves on our reputation for providing exceptional service and patient fun and friendly work environment along with our highlyexperienced staff are key components to delivering great service to our clients and referrals.
In addition to competitive wages DMS offers a wide array of benefits including health insurance 401(k) Profit Sharing Plan Group Term Life Insurance Paid Time Off and Paid Holidays to name a few. Doubek Medical Supply is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age color disability gender national origin race religion sexual orientation veteran status or any classification protected by federal state or local law.
The Respiratory Customer Service Associate will ensure that new and current client relationships are nurtured while effectively correctly and efficiently receiving and processing incoming orders. They will primarily work in the Respiratory division of Doubek Medical Supply and will have the opportunity to learn the various types of respiratory health equipment we provide.
Service Associate Responsibilities:
- Answer incoming phone calls and monitor inbound fax work list to receive incoming orders from clients and referral sources in a timely and courteous manner.
- Enter New Clients into company database for assigned product groups. Also call New Clients to take orders and verify information for assigned product groups.
- Enter Print Fax &Log CMNs into thedatabase for assigned product groups.
- Procure all documentation as it pertains to the clients &insurance requirements. Alsoprocess orders as received for assigned area and setup autoreplenishment templates as applicable.
- Verify insurance for clients as applicable Medicare Medicaid (i.e. Public Aid IHFS) BC/BS and Private Insurance.
- Address clients and referral sources complaints concerns problems and requests. Followup on the procuring of required patient file documentation in a timely manner.
- Log all client complaints in the Complaint section of the patient notes in the company computer database.
Alternate Assignments (as assigned):
- Receive process and maintain facility orders and delivery orders.
- Schedule and perform CPAP setups fittings and stock fittings.
- Scan and index files into the scanning database as needed.
- Setup and/or Process automatically generated orders.
Requirements:
- High school graduate or equivalent.
- Professional positive demeanor with excellent customer service skills a must.
- Willingness to learn a new skill set.
- Strong attention to detail and ability to follow up.
- Must be able to demonstrate basic computer skills.
- Must be able to work alternating Saturdays.
Doubek Medical Supply (DMS) is a durable medical equipment supplier specializing in thedelivery of medical supplies and equipment to patients in the southwest suburb of Alsip IL roughly 20 miles 40 minutes) from downtown Chicago we are a 3rd generation familyowned company that has been serving the medical needs of the greater Chicagoland area for over half a century.
Pay Range: $16 $18/HR
At Doubek Medical Supply we pride ourselves on our reputation for providing exceptional service and patient fun and friendly work environment along with our highlyexperienced staff are key components to delivering great service to our clients and referrals.
In addition to competitive wages DMS offers a wide array of benefits including health insurance 401(k) Profit Sharing Plan Group Term Life Insurance Paid Time Off and Paid Holidays to name a few. Doubek Medical Supply is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age color disability gender national origin race religion sexual orientation veteran status or any classification protected by federal state or local law.
Required Experience:
Manager
Employment Type
Full-Time
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