V2500 Customer Technical Services Engineer - Onsite

Date Posted:

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street East Hartford CT 06118 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

The V2500 Customer Technical Service department is seeking an individual to join our team of highly skilled engineers in East Hartford CT. Our focus is to manage and resolve technical issues for V2500 hardware in order to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&Cs) InFlightShutDown (IFSD) rate reduction of maintenance burden etc.

What You Will Do

The successful candidate will coordinate closely with various P&W/IAE engineering groups IAE Customer Programs & IAE field offices to support technical issues and monitor our fleet of more than 6000 engines. This position resides in the Oil Systems Team.

Responsibilities will include:

• Working directly with airlines worldwide to help them resolve technical issues relative to respective hardware.

• Working closely with field offices engine shops customer support engineering suppliers and publication to support investigations and/or questions from the field.

• Coordinating with IAE field offices & CIPTs to provide focused teardown requirements and request for hardware returns as required.

• Monitoring the fleet to identify potential emerging issues relating to engine hardware and escalate to management accordingly.

• Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware.

• Provide closure reports to the customer airframer and authorities in a timely manner where required.

• Identifying and incorporating improvements to the Engine Manual Aircraft Maintenance Manual Troubleshooting Manual Component Maintenance Manuals and Services Bulletins based on field issues customer feedback OneTimeConcession (OTC) history and ENet cases.

• Provide technical material and/or onsite support for regional forums and conferences.

• Support ontime delivery of key metrics for ENet cases OCCs event investigations.

Qualifications You Must Have

• A Bachelors degree in engineering

• 8years of Engineering experience or 5 years with an advanced degree.

• U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• An advanced technical degree is a plus.

• A preferred candidate will have experience in one or more of the following areas:An understanding of V2500 hardware processing of engineering changes Service Bulletins and One Time Concessions (OTCs)

• Understanding of Line Maintenance / engine overhaul practices

• Experience in writing procedures for the Engine Manual Aircraft Maintenance Manual Troubleshooting Manual and Service Bulletins

• Supplier Management interaction

What We Offer

• Benefits

Learn More & Apply Now!

What Is My Role Type: In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

The salary range for this role is 101000 USD 203000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance shortterm disability longterm disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collectivebargaining agreement.

Hired applicants may be eligible for annual shortterm and/or longterm incentive compensation programs depending on the level of the position and whether or not it is covered by a collectivebargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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