Residential Loan Processing Support Specialist
Residential Loan Processing Support Specialist
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Job Description
Overview
The Residential Loan Processing Support Specialist provides technical support and guidance to employees on loan origination systems and mortgage processes. This role answers howto questions troubleshoots system issues and creates selfhelp documentation. The Specialist serves as the main point of contact for Loan Officers Relationship Managers and Loan Processors collaborating with other departments to resolve issues and ensure smooth lending operations.
Principal Duties & Responsibilities:
Provide support to the loan sales team for all HELOC loan requests.
Preunderwrite loan files by gathering necessary documentation from the sales team before submitting to processing.
Ensure the accurate and timely submission of all HELOC loans to processing.
Manage followups on documentation exceptions and ensure resolution.
Provide client service and support to Loan Originators by addressing inquiries and resolving concerns.
Maintain comprehensive records of pending documentation or exceptions and follow up on any deficiencies.
Respond to inquiries from bank personnel regarding eligibility terms and conditions for various residential programs.
Adhere to bank policies regulatory requirements and investor guidelines.
Perform additional duties as assigned contributing to the overall efficiency of the loan process.
Qualifications
- 57 years of experience in residential mortgage loan processing.
Strong knowledge of loan origination systems mortgage processes (particularly for HELOC loans) and loan documentation.
Recent experience with Encompass and loan processing systems.
Familiarity with collateral control loan servicing requirements compliance and secondary markets.
Basic understanding of compliance regulations such as RESPA Fair Lending HMDA and other related state and federal laws.
Knowledge of Bank operations products services and operational policies and procedures.
Strong problemsolving and troubleshooting skills.
Excellent organizational skills with the ability to manage documentation and exceptions efficiently.
Ability to manage highvolume activities while meeting production goals.
Strong verbal written and interpersonal communication skills.
Detailoriented with a keen eye for accuracy and thoroughness.
Ability to work effectively both independently and within a team in a fastpaced environment.
Proficient in Microsoft Office Suite (Word Excel Outlook) and mortgagerelated software.
Education
- High School Diploma or GED equivalent required.
- Associates Degree in related field preferred.
Special Instructions to Candidates
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
- Please view Equal Employment Opportunity Posters provided by OFCCPhere.
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)
- Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department ator by email at.
Required Experience:
Unclear Seniority
Employment Type
Unclear
