Director of Clinical Services - Early Intervention Center-Based

Position Summary

As a leader in Centria Autisms Applied Behavior Analysis (ABA) organization the Director of Clinical Services will play a pivotal role in providing clinical case support and supervision to their local team of Supervising Clinicians. Their primary responsibilities will include leading a team of supervising clinicians in ensuring quality care is provided across process performance and outcome metrics for all clients through overseeing client data and performance metrics databased decisionmaking delivering insession coaching resolving challenging cases arranging additional supports and removing barriers to enhance the performance of Supervising Clinicians. Additionally they will implement performance improvement initiatives conduct training for Supervising Clinicians and Behavior Technicians and manage the onboarding and training process for new Supervising Clinicians. The Director of Clinical Services collaboration with the Area Director of Clinical Services Practicum Leadership and possible management of a small caseload will contribute to the overall success of Centrias clinical services.

Success Measures

Success measures include adherence to Centria policies flawless of tasks a timely positive customer service experience for team members and ensuring all clients meet the clinical performance and progress standards while partnering with the Operations Team to ensure clinician caseloads are maintained at the defined standard. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.

Duties and Responsibilities

1. Driving Client Progress
   • Use internal tools to review client data documentation treatment plans and related performance metrics for all clients to ensure alignment with internal performance standards best practices and evidencebased approaches.
   • Offer comprehensive clinical case support and supervision to Supervising Clinicians by conducting case reviews assisting with databased decision making and providing clinical recommendations and solutions.
   • Engage in problem solving for challenging cases by making databased decisions delivering insession coaching arranging additional supports and reducing barriers to enhance performance.
2. Driving Clinical Quality through Performance Management and Development
   • Use internal tools to review supervision practices and other performance metrics for their team of Supervising Clinicians to ensure alignment with internal performance standards best practices and evidencebased approaches.
   • Evaluate and manage clinical performance of Supervising Clinicians by setting clear expectations providing coaching and feedback and assisting in arranging the environment to influence successful performance.
   • Execute performance improvement initiatives provided by the Clinical Excellence Department (CED) to enhance the overall clinical services and outcomes of our organization adhering to predetermined timelines.
   • Organize and lead group training for Supervising Clinicians focusing on topics such as clinical skills development effective supervision techniques and adherence to organizational protocols.
   • Facilitate group training for Behavior Technicians covering essential topics such as ABA principles behavior management strategies and treatment plan implementation.
   • Supervise the onboarding and training of new Supervising Clinicians ensuring they receive comprehensive orientation ongoing support and mentorship.
3. Collaboration and Escalation Management
   • Collaborate with the Area Director of Clinical Services and Operations Director to recruit interview and hire Supervising Clinicians.
   • Collaborate with the practicum leaders to provide supervision to practicum students serving as clinical supervisors as needed.
   • Collaborate with the Area Director of Clinical Services to address and escalate matters of compliance credentialing case assignment and scheduling for resolution.
4. Attend corporate meetings and training as scheduled.
   • Attend Clinical Summits to earn CEUs and hear company updates.
5. Customer Service
   • Conduct monthly customer service checkins with caregivers to assess their satisfaction address concerns and obtain feedback regarding the services provided.
6. Caseload Management
   • In collaboration with the Operations Director support case assignment for complex high acuity cases.
   • Assist Operations Director/Field Staff Manager and advocate for maintaining teams clinical case load at 95 or higher of clinicians ATI targets.
   • Depending on the size of the assigned team (if less than 8 Supervising Clinicians) manage a small caseload to contribute directly to client care and maintain clinical expertise.
7. Community Outreach
   • Attend and present at local conferences support Centria marketing efforts where needed and represent Centria by engaging with the local behavior analytic community.
8. Compliance with Centrias Code of Conduct policies and procedures and Federal and State laws.
9. Responsibility to report violations of Company policies or the Code of Conduct.

Pay Rate

$85k $105k per year with $52K Bonus Potential

Qualifications

Education

BCBA Education Qualifications

• Masters degree or higher from an accredited university in acceptance with BACB guidelines
• Completion of 8hour supervision course

BCBAD Education Qualifications

• Doctorate from an accredited university in acceptance with BACB guidelines
• Completion of 8hour supervision course

License/Certification

BCBA License/Certification

• BCBA certification from the BACB in good standing
• Active state license in good standing when applicable

BCBAD License/Certification

• BCBAD certification from the BACB in good standing
• Active state license in good standing when applicable

Work Experience

• 3 years working with children and autism spectrum disorders
• 3 years of supervisory experience preferred OR two years of successfully overseeing cases and Behavior Technicians at Centria with a high preference towards those who have mentored practicum students
• Crisis management experience preferred
• Competency with implementing PFA/SBT and assentbased practices preferred

Minimum Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively in order to follow IPOS requirements emergency procedures and report on activities performed
• Must pass all qualifications for the Foundations of Care Certification mentorship within 9 months of hire or enrollment in mentorship.

Equipment and Technology Requirements

• Laptop
• G Suite (Gmail Drive Docs Sheets Google Meet)
• ABA Platforms preferred
• iPad preferred

Knowledge and Skills

• Strong knowledge and understanding of ABA principles and evidencebased practices;
• Exceptional skills in databased decision making related to reviewing and analyzing client data and performance metrics;
• Proven ability to deliver insession coaching feedback and solutions for challenging cases;
• Experience curating and conducting trainings and workshops for clinical staff;
• Proficiency in electronic data collection and analysis systems;
• Ability to build strong relationships and effectively engage in one to one communication with parents/caregivers;
• Expertise in tracking and ensuring clinical outcomes progress and maintaining and high level of compliance;
• Proficiency in having difficult conversations and in delivering and receiving both positive and constructive feedback;
• Ability to seamlessly transition between strategic and handson responsibilities;
• Proven experience and understanding of customer service;
• Works well in a collaborative environmental and builds mutual trust and credibility at all levels of the organization;
• Effective written and verbal communication skills with clients and with internal and external stakeholders;
• Demonstrated ability to work independently and selfmotivated to achieve business goals;
• Proven leadership and team management skills;
• Excellent interpersonal skills;
• Superior skills in time management observation and data analytics;
• Strong work ethic with attention to detail accuracy and quality;
• Flexibility to adapt to changing priorities and organizational needs.

Working Conditions

Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.

Physical Demands

While performing the duties of this job physical requirements such as bending reaching lifting pushing or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of racereligion color national origin gender sexual orientation age marital status Veteran status or disability status. This job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position. Centria reserves the right to amend this job description at any time with or without written notice.