Patient Services Representative - Drexel Hill
Patient Services Representative - Drexel Hill
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SHIFT:
Any (United States of America)A Brief Overview
Foster a welcoming respectful experience for patients and families as a Patient Services Representative (PSR) at CHOP.
Commitment to Diversity Equity and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging connection and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting cultivating and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
Responsibilities
Greet visitors and provide efficient support services.
Perform EPIC software functions including patient checkin checkout demographic and insurance information collection and daily eligibility verifications.
Answer and triage phone calls verify contact information and document messages.
Schedule appointments inform families of delays and address or escalate complaints.
Collect and process payments reimbursements and insurance referrals.
Provide updates during shifts and team meetings (i.e. changes in oncall providers).
Maintain patient records while following HIPAA guidelines.
Perform administrative tasks (mail faxes photocopies etc..
Rotate shifts (if located in a unit where 24/7 coverage is needed).
If assigned to Emergency Department Admissions tasks will also include SART paperwork processing Nurse Call communications and Trauma Bline.
Education
Required: High school diploma/GED
Experience
Preferred: At least one 1 year experience in a role that consisted of health care support services registration physician billing medical records medical office work and/or customer service
Skills and Abilities
Excellent verbal and written communication skills
Strong interpersonal skills
Ability to maintain confidentiality and professionalism
Required Experience:
Unclear Seniority
Employment Type
Full-Time
