Underwriting Support Supervisor

Berkley Aspire is an excess & surplus lines insurer of commercial risks unable to find a home in the standard markets. We are an operating unit of WR Berkley a publicly traded (NYSE WRB) global insurer founded in 1967.

We make excess & surplus lines easy easy for our distribution partners easy for the businesses they represent and easy to navigate. The lines of coverage we underwrite include general liability property and excess liability. Our model is different than our competitors we do the premium billing and do not add interest/ finance percentage we offer enhanced commissions and we handle the stamping affidavit filings and other behindthescenes paperwork.

Our company culture is entrepreneurial employee centric and focused on sustainable growth. Aspire teammates work either remotely or on a hybrid schedule from offices in Scottsdale Cincinnati and Richmond. If you are looking for a company that offers room for advancement great benefits and positive vibes then Aspire may be the place for you!

The Underwriting Support Supervisor will oversee the daytoday operations of an Associate Underwriter Team and will manage service level objectives to ensure proper support is being provided to the Underwriting Team.

Ideally located in our West Chester OH offices with Scottsdale AZ and Glen Allen VA secondary options the Underwriting Support Supervisor will assist the Underwriting Support Manager with the oversight coaching and development of the Associate Underwriting Team to ensure that all work is processed within company established service standards and in compliance with company quality objectives.

Specific Duties

• Supervise a team of Associate Underwriters.
• Monitor the daytoday processing of a team of Associate Underwriters.
• Ensure all transactions are processed within company established service standards.
• Ensure all work processed by the Associate Underwriter team meets company productivity and quality objectives.
• Complete quality control reviews of staff on a quarterly basis.
• Evaluate monitor and recommend improvements to current processes and workflows to gain efficiencies for underwriting support functions.
• Ensure documented procedures and training manuals/materials are kept up to date.
• Provide timely and regular feedback to the Associate Underwriter team on quality quantity and other performance issues through formal and informal communication.
• Coach train and mentor the Associate Underwriting team including training of new hires and ongoing/continuing education of existing staff.
• Respond to any escalated calls and/or emails.
• Recognize and acknowledge the skills of team members help them understand their growth areas and build on their strengths.
• Provide backup for Associate Underwriting team as necessary.
• Operate according to underwriting authority as delegated by manager.

May perform other functions as assigned.

• Bachelors degree and two plus years related insurance experience; or equivalent combination of education and experience.
• Supervisory experience preferred.
• Experience in commercial lines rating and or underwriting preferred.
• Excess and Surplus lines background preferred.
• Knowledge of rating practices.
• Strong oral and written communication skills.
• Strong decisionmaking skills.
• Ability to work as well as part of a team.
• Strong interpersonal skills.
• Strong customer service skills.
• Excellent PC skills and a working knowledge of Windows environment.

Berkley Core CompetenciesAccountability

Communication

Customer Focus and Teamwork

Flexibility

Innovation and Initiative